Key Takeaways

  • 1,443 total complaints on file with the CFPB.
  • Most complaints are about Vehicle loan or lease (537).
  • Timely response rate: 99.4%.
  • Consumer disputed rate: 21.0% of resolved complaints.
1,443 Total complaints
99.4% Timely response rate
21.0% Consumer disputed rate
Vehicle loan or lease Most common product

Complaints by Product

The following table shows how complaints against Byrider Franchising, LLC break down by financial product category.

Product Complaints % of Total
Vehicle loan or lease 537 37.2%
Debt collection 278 19.3%
Credit reporting or other personal consumer reports 245 17.0%
Credit reporting, credit repair services, or other personal consumer reports 219 15.2%
Consumer Loan 153 10.6%
Payday loan, title loan, or personal loan 6 0.4%
Credit reporting 3 0.2%
Checking or savings account 1 0.1%
Debt or credit management 1 0.1%

Most Common Issues

These are the specific issues consumers most frequently report about Byrider Franchising, LLC.

Incorrect information on your report 258
Managing the loan or lease 199
Improper use of your report 138
Struggling to pay your loan 105
Repossession 101
Attempts to collect debt not owed 86
Problem with a credit reporting company's investigation into an existing problem 79
Getting a loan or lease 74
Problems when you are unable to pay 58
Problem with a company's investigation into an existing problem 54

Company Response Breakdown

When consumers file complaints, Byrider Franchising, LLC responds in one of several ways. The breakdown below shows how Byrider Franchising, LLC has resolved complaints.

Response Count Percentage
Closed with explanation 1,439 99.7%
Closed with monetary relief 2 0.1%
Closed with non-monetary relief 2 0.1%

Complaints by State

Top states where consumers have filed complaints against Byrider Franchising, LLC.

Your Rights

What to do if you have a complaint against Byrider Franchising, LLC

  1. Contact Byrider Franchising, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does Byrider Franchising, LLC have?

    Byrider Franchising, LLC has 1,443 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about Byrider Franchising, LLC?

    The most common issue reported is Incorrect information on your report with 258 complaints.

  • How do I file a complaint against Byrider Franchising, LLC?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does Byrider Franchising, LLC respond to complaints on time?

    Byrider Franchising, LLC has a 99.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.