State Farm Bank, FSB Consumer Complaints
State Farm Bank, FSB has received 930 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 930 total complaints on file with the CFPB.
- Most complaints are about Mortgage (146).
- Timely response rate: 98.4%.
- Consumer disputed rate: 23.6% of resolved complaints.
Complaints by Product
The following table shows how complaints against State Farm Bank, FSB break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 146 | 15.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 137 | 14.7% |
| Credit card | 115 | 12.4% |
| Credit card or prepaid card | 115 | 12.4% |
| Debt collection | 91 | 9.8% |
| Bank account or service | 86 | 9.2% |
| Consumer Loan | 83 | 8.9% |
| Checking or savings account | 77 | 8.3% |
| Vehicle loan or lease | 63 | 6.8% |
| Payday loan, title loan, or personal loan | 7 | 0.8% |
| Credit reporting | 5 | 0.5% |
| Money transfer, virtual currency, or money service | 4 | 0.4% |
| Prepaid card | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about State Farm Bank, FSB.
Company Response Breakdown
When consumers file complaints, State Farm Bank, FSB responds in one of several ways. The breakdown below shows how State Farm Bank, FSB has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 780 | 83.9% |
| Closed with monetary relief | 77 | 8.3% |
| Closed with non-monetary relief | 58 | 6.2% |
| Closed without relief | 12 | 1.3% |
| Closed with relief | 2 | 0.2% |
| Closed | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against State Farm Bank, FSB.
| State | Complaints |
|---|---|
| California | 116 |
| Florida | 104 |
| Texas | 72 |
| Georgia | 49 |
| Illinois | 49 |
| New York | 46 |
| Pennsylvania | 33 |
| North Carolina | 31 |
| New Jersey | 31 |
| Michigan | 27 |
| Virginia | 26 |
| Nevada | 21 |
| Arizona | 20 |
| Ohio | 19 |
| Louisiana | 17 |
| Minnesota | 16 |
| Missouri | 16 |
| Delaware | 15 |
| Maryland | 15 |
| Tennessee | 15 |
Your Rights
What to do if you have a complaint against State Farm Bank, FSB
- Contact State Farm Bank, FSB directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does State Farm Bank, FSB have?
State Farm Bank, FSB has 930 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about State Farm Bank, FSB?
The most common issue reported is Incorrect information on your report with 99 complaints.
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How do I file a complaint against State Farm Bank, FSB?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does State Farm Bank, FSB respond to complaints on time?
State Farm Bank, FSB has a 98.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.