Ocwen Financial Corporation Consumer Complaints
Ocwen Financial Corporation has received 37,479 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 37,479 total complaints on file with the CFPB.
- Most complaints are about Mortgage (35,125).
- Timely response rate: 98.5%.
- Consumer disputed rate: 23.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Ocwen Financial Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 35,125 | 93.7% |
| Debt collection | 1,097 | 2.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 769 | 2.1% |
| Credit reporting or other personal consumer reports | 269 | 0.7% |
| Bank account or service | 62 | 0.2% |
| Credit reporting | 42 | 0.1% |
| Consumer Loan | 32 | 0.1% |
| Money transfer, virtual currency, or money service | 28 | 0.1% |
| Debt or credit management | 15 | 0.0% |
| Credit card or prepaid card | 8 | 0.0% |
| Checking or savings account | 7 | 0.0% |
| Credit card | 7 | 0.0% |
| Payday loan, title loan, or personal loan | 6 | 0.0% |
| Other financial service | 3 | 0.0% |
| Money transfers | 2 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.0% |
| Student loan | 2 | 0.0% |
| Vehicle loan or lease | 2 | 0.0% |
| Payday loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Ocwen Financial Corporation.
Company Response Breakdown
When consumers file complaints, Ocwen Financial Corporation responds in one of several ways. The breakdown below shows how Ocwen Financial Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 34,407 | 91.8% |
| Closed | 1,251 | 3.3% |
| Closed without relief | 900 | 2.4% |
| Closed with non-monetary relief | 504 | 1.3% |
| Closed with monetary relief | 211 | 0.6% |
| Closed with relief | 135 | 0.4% |
| In progress | 68 | 0.2% |
| Untimely response | 3 | 0% |
Complaints by State
Top states where consumers have filed complaints against Ocwen Financial Corporation.
| State | Complaints |
|---|---|
| California | 6,331 |
| Florida | 3,920 |
| Texas | 2,475 |
| New York | 2,392 |
| New Jersey | 1,829 |
| Georgia | 1,733 |
| Pennsylvania | 1,468 |
| Maryland | 1,444 |
| Illinois | 1,194 |
| Virginia | 1,064 |
| Ohio | 991 |
| Michigan | 985 |
| Massachusetts | 956 |
| North Carolina | 841 |
| Arizona | 807 |
| Washington | 758 |
| Colorado | 702 |
| Connecticut | 506 |
| Missouri | 480 |
| Tennessee | 471 |
Your Rights
What to do if you have a complaint against Ocwen Financial Corporation
- Contact Ocwen Financial Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Ocwen Financial Corporation have?
Ocwen Financial Corporation has 37,479 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Ocwen Financial Corporation?
The most common issue reported is Loan modification,collection,foreclosure with 11,075 complaints.
-
How do I file a complaint against Ocwen Financial Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Ocwen Financial Corporation respond to complaints on time?
Ocwen Financial Corporation has a 98.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.