Guild Holdings Company Consumer Complaints
Guild Holdings Company has received 693 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 693 total complaints on file with the CFPB.
- Most complaints are about Mortgage (590).
- Timely response rate: 97.8%.
- Consumer disputed rate: 20.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against Guild Holdings Company break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 590 | 85.1% |
| Credit reporting or other personal consumer reports | 58 | 8.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 31 | 4.5% |
| Debt collection | 8 | 1.2% |
| Credit reporting | 4 | 0.6% |
| Debt or credit management | 1 | 0.1% |
| Money transfer, virtual currency, or money service | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Guild Holdings Company.
Company Response Breakdown
When consumers file complaints, Guild Holdings Company responds in one of several ways. The breakdown below shows how Guild Holdings Company has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 641 | 92.5% |
| In progress | 19 | 2.7% |
| Closed with monetary relief | 18 | 2.6% |
| Closed with non-monetary relief | 9 | 1.3% |
| Closed without relief | 5 | 0.7% |
| Closed with relief | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Guild Holdings Company.
| State | Complaints |
|---|---|
| California | 139 |
| Texas | 99 |
| Georgia | 47 |
| Washington | 42 |
| Nevada | 41 |
| Oregon | 29 |
| South Carolina | 29 |
| Arizona | 26 |
| Colorado | 25 |
| Idaho | 19 |
| Florida | 18 |
| Utah | 15 |
| Missouri | 14 |
| New Mexico | 11 |
| Virginia | 11 |
| Alabama | 9 |
| Illinois | 9 |
| Montana | 9 |
| North Carolina | 9 |
| Iowa | 8 |
Your Rights
What to do if you have a complaint against Guild Holdings Company
- Contact Guild Holdings Company directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Guild Holdings Company have?
Guild Holdings Company has 693 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Guild Holdings Company?
The most common issue reported is Trouble during payment process with 174 complaints.
-
How do I file a complaint against Guild Holdings Company?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Guild Holdings Company respond to complaints on time?
Guild Holdings Company has a 97.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.