Mountain America Federal Credit Union Consumer Complaints
Mountain America Federal Credit Union has received 643 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 643 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (215).
- Timely response rate: 99.8%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Mountain America Federal Credit Union break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 215 | 33.4% |
| Credit reporting or other personal consumer reports | 90 | 14.0% |
| Vehicle loan or lease | 86 | 13.4% |
| Debt collection | 65 | 10.1% |
| Credit card | 45 | 7.0% |
| Mortgage | 44 | 6.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 34 | 5.3% |
| Money transfer, virtual currency, or money service | 29 | 4.5% |
| Payday loan, title loan, personal loan, or advance loan | 14 | 2.2% |
| Credit card or prepaid card | 12 | 1.9% |
| Payday loan, title loan, or personal loan | 7 | 1.1% |
| Debt or credit management | 1 | 0.2% |
| Student loan | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Mountain America Federal Credit Union.
Company Response Breakdown
When consumers file complaints, Mountain America Federal Credit Union responds in one of several ways. The breakdown below shows how Mountain America Federal Credit Union has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 497 | 77.3% |
| Closed with non-monetary relief | 67 | 10.4% |
| In progress | 41 | 6.4% |
| Closed with monetary relief | 38 | 5.9% |
Complaints by State
Top states where consumers have filed complaints against Mountain America Federal Credit Union.
| State | Complaints |
|---|---|
| Utah | 288 |
| Arizona | 91 |
| Nevada | 46 |
| Idaho | 42 |
| New Mexico | 28 |
| Texas | 25 |
| Florida | 21 |
| California | 20 |
| Colorado | 13 |
| Montana | 9 |
| Georgia | 8 |
| Illinois | 4 |
| Louisiana | 4 |
| Maryland | 4 |
| Missouri | 4 |
| North Carolina | 3 |
| Oregon | 3 |
| Tennessee | 3 |
| Virginia | 3 |
| Indiana | 2 |
Your Rights
What to do if you have a complaint against Mountain America Federal Credit Union
- Contact Mountain America Federal Credit Union directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Mountain America Federal Credit Union have?
Mountain America Federal Credit Union has 643 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Mountain America Federal Credit Union?
The most common issue reported is Managing an account with 130 complaints.
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How do I file a complaint against Mountain America Federal Credit Union?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Mountain America Federal Credit Union respond to complaints on time?
Mountain America Federal Credit Union has a 99.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.