Zions Bancorporation Consumer Complaints
Zions Bancorporation has received 1,071 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,071 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (392).
- Timely response rate: 99.8%.
- Consumer disputed rate: 20.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Zions Bancorporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 392 | 36.6% |
| Mortgage | 207 | 19.3% |
| Bank account or service | 169 | 15.8% |
| Money transfer, virtual currency, or money service | 61 | 5.7% |
| Debt collection | 45 | 4.2% |
| Credit reporting or other personal consumer reports | 39 | 3.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 35 | 3.3% |
| Credit card | 32 | 3.0% |
| Credit card or prepaid card | 32 | 3.0% |
| Consumer Loan | 16 | 1.5% |
| Payday loan, title loan, or personal loan | 15 | 1.4% |
| Vehicle loan or lease | 11 | 1.0% |
| Payday loan, title loan, personal loan, or advance loan | 8 | 0.7% |
| Money transfers | 7 | 0.7% |
| Credit reporting | 1 | 0.1% |
| Student loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Zions Bancorporation.
Company Response Breakdown
When consumers file complaints, Zions Bancorporation responds in one of several ways. The breakdown below shows how Zions Bancorporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 896 | 83.7% |
| Closed with monetary relief | 131 | 12.2% |
| Closed | 18 | 1.7% |
| Closed with non-monetary relief | 18 | 1.7% |
| Closed without relief | 7 | 0.7% |
| Closed with relief | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Zions Bancorporation.
| State | Complaints |
|---|---|
| California | 199 |
| Texas | 190 |
| Nevada | 166 |
| Utah | 156 |
| Arizona | 145 |
| Colorado | 72 |
| Idaho | 23 |
| Washington | 11 |
| Georgia | 10 |
| Florida | 9 |
| New York | 8 |
| Virginia | 8 |
| New Mexico | 7 |
| Pennsylvania | 6 |
| North Carolina | 4 |
| Tennessee | 4 |
| Montana | 3 |
| Oregon | 3 |
| Wisconsin | 3 |
| Alaska | 2 |
Your Rights
What to do if you have a complaint against Zions Bancorporation
- Contact Zions Bancorporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Zions Bancorporation have?
Zions Bancorporation has 1,071 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Zions Bancorporation?
The most common issue reported is Managing an account with 256 complaints.
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How do I file a complaint against Zions Bancorporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Zions Bancorporation respond to complaints on time?
Zions Bancorporation has a 99.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.