Bank of Hawaii Corporation Consumer Complaints
Bank of Hawaii Corporation has received 326 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 326 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (167).
- Timely response rate: 98.5%.
- Consumer disputed rate: 20.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Bank of Hawaii Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 167 | 51.2% |
| Bank account or service | 68 | 20.9% |
| Mortgage | 28 | 8.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 9 | 2.8% |
| Vehicle loan or lease | 8 | 2.5% |
| Credit reporting or other personal consumer reports | 7 | 2.1% |
| Debt collection | 7 | 2.1% |
| Payday loan, title loan, or personal loan | 7 | 2.1% |
| Consumer Loan | 6 | 1.8% |
| Credit card or prepaid card | 6 | 1.8% |
| Credit card | 4 | 1.2% |
| Money transfer, virtual currency, or money service | 4 | 1.2% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.9% |
| Money transfers | 1 | 0.3% |
| Prepaid card | 1 | 0.3% |
Most Common Issues
These are the specific issues consumers most frequently report about Bank of Hawaii Corporation.
Company Response Breakdown
When consumers file complaints, Bank of Hawaii Corporation responds in one of several ways. The breakdown below shows how Bank of Hawaii Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 236 | 72.4% |
| Closed with monetary relief | 82 | 25.2% |
| Closed without relief | 5 | 1.5% |
| Closed | 1 | 0.3% |
| Closed with non-monetary relief | 1 | 0.3% |
| In progress | 1 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Bank of Hawaii Corporation.
| State | Complaints |
|---|---|
| Hawaii | 201 |
| California | 26 |
| GU | 14 |
| Florida | 6 |
| Arizona | 5 |
| Nevada | 5 |
| Oregon | 5 |
| Alabama | 4 |
| MP | 4 |
| Texas | 4 |
| Washington | 4 |
| AS | 3 |
| New York | 3 |
| Colorado | 2 |
| Illinois | 2 |
| Maryland | 2 |
| Michigan | 2 |
| New Mexico | 2 |
| Wyoming | 2 |
| AE | 1 |
Your Rights
What to do if you have a complaint against Bank of Hawaii Corporation
- Contact Bank of Hawaii Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Bank of Hawaii Corporation have?
Bank of Hawaii Corporation has 326 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Bank of Hawaii Corporation?
The most common issue reported is Managing an account with 101 complaints.
-
How do I file a complaint against Bank of Hawaii Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Bank of Hawaii Corporation respond to complaints on time?
Bank of Hawaii Corporation has a 98.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.