Student loan Complaints in California
California consumers have filed 12,942 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 12,942 student loan complaints from California.
- Navient Solutions, LLC. has the most complaints (3,517).
- Most common issue: Dealing with your lender or servicer.
12,942 Total student loan complaints
30 Companies involved
17 Distinct issues
Top Companies for Student loan in California
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 3,517 | 27.2% |
| Mohela | 2,292 | 17.7% |
| Nelnet, Inc. | 1,403 | 10.8% |
| Aes/pheaa | 1,285 | 9.9% |
| Maximus Federal Services, Inc. | 642 | 5.0% |
| EdFinancial Services | 626 | 4.8% |
| Slm Corporation | 358 | 2.8% |
| Wells Fargo & Company | 242 | 1.9% |
| Servicer under contract with Federal Student Aid | 222 | 1.7% |
| ACS Education Services | 168 | 1.3% |
| Discover Bank | 147 | 1.1% |
| Transworld Systems Inc. | 145 | 1.1% |
| Genesis Lending | 134 | 1.0% |
| Great Lakes | 126 | 1.0% |
| Heartland Payment Systems Inc. | 105 | 0.8% |
| Ecmc Group, Inc. | 90 | 0.7% |
| Citibank, N.A. | 88 | 0.7% |
| JPMorgan Chase & Co. | 81 | 0.6% |
| Central Research Inc | 55 | 0.4% |
| Climb Credit Inc. | 45 | 0.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from California.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 11,204 | 86.6% |
| Closed with non-monetary relief | 667 | 5.2% |
| Untimely response | 609 | 4.7% |
| Closed with monetary relief | 238 | 1.8% |
| In progress | 129 | 1% |
| Closed without relief | 66 | 0.5% |
| Closed | 24 | 0.2% |
| Closed with relief | 5 | 0% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in California?
12,942 complaints about student loan have been filed from California.
-
Which company gets the most student loan complaints in California?
Navient Solutions, LLC. leads with 3,517 student loan complaints in California.
-
What is the most common issue with student loan in California?
The most frequently reported issue is Dealing with your lender or servicer with 6,436 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.