Servicer under contract with Federal Student Aid Consumer Complaints
Servicer under contract with Federal Student Aid has received 4,571 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 4,571 total complaints on file with the CFPB.
- Most complaints are about Student loan (2,126).
- Timely response rate: 0.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Servicer under contract with Federal Student Aid break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 2,126 | 46.5% |
| Credit reporting or other personal consumer reports | 1,276 | 27.9% |
| Debt collection | 1,142 | 25.0% |
| Debt or credit management | 16 | 0.4% |
| Money transfer, virtual currency, or money service | 4 | 0.1% |
| Credit card | 2 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.0% |
| Prepaid card | 2 | 0.0% |
| Checking or savings account | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Servicer under contract with Federal Student Aid.
Company Response Breakdown
When consumers file complaints, Servicer under contract with Federal Student Aid responds in one of several ways. The breakdown below shows how Servicer under contract with Federal Student Aid has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Untimely response | 4,571 | 100% |
Complaints by State
Top states where consumers have filed complaints against Servicer under contract with Federal Student Aid.
| State | Complaints |
|---|---|
| Texas | 517 |
| Florida | 411 |
| California | 399 |
| Georgia | 365 |
| New York | 255 |
| North Carolina | 215 |
| Illinois | 180 |
| Pennsylvania | 159 |
| New Jersey | 144 |
| Ohio | 138 |
| Maryland | 132 |
| Michigan | 132 |
| Virginia | 128 |
| Arizona | 110 |
| South Carolina | 90 |
| Louisiana | 78 |
| Mississippi | 74 |
| Washington | 71 |
| Alabama | 70 |
| Tennessee | 69 |
Your Rights
What to do if you have a complaint against Servicer under contract with Federal Student Aid
- Contact Servicer under contract with Federal Student Aid directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Servicer under contract with Federal Student Aid have?
Servicer under contract with Federal Student Aid has 4,571 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Servicer under contract with Federal Student Aid?
The most common issue reported is Dealing with your lender or servicer with 1,053 complaints.
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How do I file a complaint against Servicer under contract with Federal Student Aid?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Servicer under contract with Federal Student Aid respond to complaints on time?
Servicer under contract with Federal Student Aid has a 0.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.