Great Lakes Consumer Complaints
Great Lakes has received 1,574 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,574 total complaints on file with the CFPB.
- Most complaints are about Student loan (1,186).
- Timely response rate: 99.0%.
- Consumer disputed rate: 13.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against Great Lakes break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 1,186 | 75.3% |
| Debt collection | 187 | 11.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 185 | 11.8% |
| Consumer Loan | 3 | 0.2% |
| Credit card or prepaid card | 3 | 0.2% |
| Credit reporting | 3 | 0.2% |
| Checking or savings account | 2 | 0.1% |
| Other financial service | 2 | 0.1% |
| Bank account or service | 1 | 0.1% |
| Money transfer, virtual currency, or money service | 1 | 0.1% |
| Mortgage | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Great Lakes.
Company Response Breakdown
When consumers file complaints, Great Lakes responds in one of several ways. The breakdown below shows how Great Lakes has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,564 | 99.4% |
| Closed with non-monetary relief | 6 | 0.4% |
| Closed with monetary relief | 2 | 0.1% |
| Closed with relief | 1 | 0.1% |
| Closed without relief | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Great Lakes.
| State | Complaints |
|---|---|
| California | 169 |
| Florida | 117 |
| Texas | 103 |
| New York | 98 |
| Ohio | 79 |
| Illinois | 70 |
| Michigan | 63 |
| Georgia | 62 |
| Pennsylvania | 58 |
| Virginia | 53 |
| North Carolina | 45 |
| New Jersey | 44 |
| Arizona | 40 |
| Washington | 40 |
| Maryland | 34 |
| Wisconsin | 34 |
| Minnesota | 33 |
| South Carolina | 32 |
| Indiana | 30 |
| Massachusetts | 30 |
Your Rights
What to do if you have a complaint against Great Lakes
- Contact Great Lakes directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Great Lakes have?
Great Lakes has 1,574 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Great Lakes?
The most common issue reported is Dealing with your lender or servicer with 442 complaints.
-
How do I file a complaint against Great Lakes?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Great Lakes respond to complaints on time?
Great Lakes has a 99.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.