Genesis Lending Consumer Complaints
Genesis Lending has received 513 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 513 total complaints on file with the CFPB.
- Most complaints are about Student loan (488).
- Timely response rate: 91.2%.
- Consumer disputed rate: 14.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Genesis Lending break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 488 | 95.1% |
| Debt collection | 12 | 2.3% |
| Credit card or prepaid card | 7 | 1.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 4 | 0.8% |
| Credit card | 1 | 0.2% |
| Credit reporting | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Genesis Lending.
Company Response Breakdown
When consumers file complaints, Genesis Lending responds in one of several ways. The breakdown below shows how Genesis Lending has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 499 | 97.3% |
| Untimely response | 9 | 1.8% |
| Closed | 2 | 0.4% |
| Closed with non-monetary relief | 2 | 0.4% |
| Closed with monetary relief | 1 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Genesis Lending.
| State | Complaints |
|---|---|
| California | 136 |
| Florida | 57 |
| Michigan | 46 |
| Texas | 29 |
| Illinois | 25 |
| Washington | 21 |
| Georgia | 20 |
| Pennsylvania | 16 |
| New York | 14 |
| Nevada | 13 |
| Virginia | 13 |
| Indiana | 12 |
| Ohio | 12 |
| Arizona | 11 |
| New Jersey | 8 |
| Colorado | 7 |
| Tennessee | 7 |
| West Virginia | 7 |
| Minnesota | 6 |
| Oregon | 6 |
Your Rights
What to do if you have a complaint against Genesis Lending
- Contact Genesis Lending directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Genesis Lending have?
Genesis Lending has 513 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Genesis Lending?
The most common issue reported is Dealing with my lender or servicer with 293 complaints.
-
How do I file a complaint against Genesis Lending?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Genesis Lending respond to complaints on time?
Genesis Lending has a 91.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.