Navient Solutions, LLC. Consumer Complaints
Navient Solutions, LLC. has received 43,595 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 43,595 total complaints on file with the CFPB.
- Most complaints are about Student loan (35,661).
- Timely response rate: 100.0%.
- Consumer disputed rate: 17.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against Navient Solutions, LLC. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 35,661 | 81.8% |
| Debt collection | 4,048 | 9.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 2,950 | 6.8% |
| Credit reporting or other personal consumer reports | 766 | 1.8% |
| Consumer Loan | 36 | 0.1% |
| Credit reporting | 31 | 0.1% |
| Payday loan, title loan, or personal loan | 23 | 0.1% |
| Bank account or service | 15 | 0.0% |
| Credit card or prepaid card | 15 | 0.0% |
| Money transfer, virtual currency, or money service | 13 | 0.0% |
| Mortgage | 9 | 0.0% |
| Other financial service | 7 | 0.0% |
| Debt or credit management | 6 | 0.0% |
| Checking or savings account | 5 | 0.0% |
| Credit card | 3 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.0% |
| Vehicle loan or lease | 2 | 0.0% |
| Payday loan | 1 | 0.0% |
| Prepaid card | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Navient Solutions, LLC..
Company Response Breakdown
When consumers file complaints, Navient Solutions, LLC. responds in one of several ways. The breakdown below shows how Navient Solutions, LLC. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 40,990 | 94% |
| Closed with non-monetary relief | 1,277 | 2.9% |
| Closed with monetary relief | 1,009 | 2.3% |
| Closed without relief | 257 | 0.6% |
| Closed with relief | 46 | 0.1% |
| Closed | 14 | 0% |
| In progress | 2 | 0% |
Complaints by State
Top states where consumers have filed complaints against Navient Solutions, LLC..
| State | Complaints |
|---|---|
| California | 4,348 |
| Florida | 3,213 |
| New York | 3,060 |
| Texas | 2,861 |
| Georgia | 2,167 |
| Pennsylvania | 2,098 |
| Ohio | 1,749 |
| Illinois | 1,738 |
| New Jersey | 1,498 |
| Virginia | 1,416 |
| Maryland | 1,277 |
| Washington | 1,252 |
| North Carolina | 1,217 |
| Michigan | 1,210 |
| Massachusetts | 1,136 |
| Arizona | 965 |
| Indiana | 883 |
| Tennessee | 747 |
| Colorado | 743 |
| Missouri | 719 |
Your Rights
What to do if you have a complaint against Navient Solutions, LLC.
- Contact Navient Solutions, LLC. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Navient Solutions, LLC. have?
Navient Solutions, LLC. has 43,595 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Navient Solutions, LLC.?
The most common issue reported is Dealing with your lender or servicer with 11,712 complaints.
-
How do I file a complaint against Navient Solutions, LLC.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Navient Solutions, LLC. respond to complaints on time?
Navient Solutions, LLC. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.