EdFinancial Services Consumer Complaints
EdFinancial Services has received 8,585 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 8,585 total complaints on file with the CFPB.
- Most complaints are about Student loan (5,615).
- Timely response rate: 74.9%.
- Consumer disputed rate: 19.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against EdFinancial Services break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 5,615 | 65.4% |
| Credit reporting or other personal consumer reports | 2,168 | 25.3% |
| Debt collection | 480 | 5.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 292 | 3.4% |
| Debt or credit management | 9 | 0.1% |
| Credit card | 7 | 0.1% |
| Checking or savings account | 4 | 0.0% |
| Credit card or prepaid card | 4 | 0.0% |
| Credit reporting | 2 | 0.0% |
| Consumer Loan | 1 | 0.0% |
| Money transfer, virtual currency, or money service | 1 | 0.0% |
| Payday loan, title loan, or personal loan | 1 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about EdFinancial Services.
Company Response Breakdown
When consumers file complaints, EdFinancial Services responds in one of several ways. The breakdown below shows how EdFinancial Services has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 8,511 | 99.1% |
| In progress | 69 | 0.8% |
| Untimely response | 5 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against EdFinancial Services.
| State | Complaints |
|---|---|
| California | 839 |
| Texas | 807 |
| Florida | 687 |
| New York | 542 |
| Georgia | 502 |
| Pennsylvania | 355 |
| Illinois | 352 |
| Massachusetts | 319 |
| New Jersey | 280 |
| Virginia | 258 |
| North Carolina | 251 |
| Michigan | 250 |
| Ohio | 226 |
| Maryland | 225 |
| South Carolina | 185 |
| Tennessee | 164 |
| Washington | 163 |
| Arizona | 154 |
| Louisiana | 142 |
| Colorado | 135 |
Your Rights
What to do if you have a complaint against EdFinancial Services
- Contact EdFinancial Services directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does EdFinancial Services have?
EdFinancial Services has 8,585 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about EdFinancial Services?
The most common issue reported is Dealing with your lender or servicer with 3,979 complaints.
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How do I file a complaint against EdFinancial Services?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does EdFinancial Services respond to complaints on time?
EdFinancial Services has a 74.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.