ACS Education Services Consumer Complaints
ACS Education Services has received 1,380 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,380 total complaints on file with the CFPB.
- Most complaints are about Student loan (1,164).
- Timely response rate: 95.1%.
- Consumer disputed rate: 25.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against ACS Education Services break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 1,164 | 84.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 115 | 8.3% |
| Debt collection | 84 | 6.1% |
| Credit reporting or other personal consumer reports | 11 | 0.8% |
| Consumer Loan | 2 | 0.1% |
| Money transfer, virtual currency, or money service | 2 | 0.1% |
| Bank account or service | 1 | 0.1% |
| Credit reporting | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about ACS Education Services.
Company Response Breakdown
When consumers file complaints, ACS Education Services responds in one of several ways. The breakdown below shows how ACS Education Services has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,309 | 94.9% |
| Closed with non-monetary relief | 42 | 3% |
| Closed without relief | 21 | 1.5% |
| Closed | 6 | 0.4% |
| Closed with monetary relief | 1 | 0.1% |
| Closed with relief | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against ACS Education Services.
| State | Complaints |
|---|---|
| California | 199 |
| New York | 113 |
| Texas | 98 |
| Florida | 85 |
| Georgia | 71 |
| Illinois | 59 |
| Pennsylvania | 59 |
| Maryland | 56 |
| Virginia | 50 |
| Ohio | 48 |
| Massachusetts | 46 |
| New Jersey | 36 |
| Colorado | 34 |
| North Carolina | 30 |
| Minnesota | 29 |
| Washington | 29 |
| Arizona | 26 |
| Michigan | 24 |
| Oregon | 22 |
| District of Columbia | 18 |
Your Rights
What to do if you have a complaint against ACS Education Services
- Contact ACS Education Services directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does ACS Education Services have?
ACS Education Services has 1,380 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about ACS Education Services?
The most common issue reported is Dealing with my lender or servicer with 453 complaints.
-
How do I file a complaint against ACS Education Services?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does ACS Education Services respond to complaints on time?
ACS Education Services has a 95.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.