Ecmc Group, Inc. Consumer Complaints
Ecmc Group, Inc. has received 1,247 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,247 total complaints on file with the CFPB.
- Most complaints are about Debt collection (640).
- Timely response rate: 99.8%.
- Consumer disputed rate: 21.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against Ecmc Group, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 640 | 51.3% |
| Student loan | 427 | 34.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 115 | 9.2% |
| Credit reporting or other personal consumer reports | 52 | 4.2% |
| Credit reporting | 4 | 0.3% |
| Bank account or service | 3 | 0.2% |
| Consumer Loan | 2 | 0.2% |
| Credit card or prepaid card | 2 | 0.2% |
| Other financial service | 1 | 0.1% |
| Payday loan, title loan, or personal loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Ecmc Group, Inc..
Company Response Breakdown
When consumers file complaints, Ecmc Group, Inc. responds in one of several ways. The breakdown below shows how Ecmc Group, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,201 | 96.3% |
| Closed with monetary relief | 25 | 2% |
| Closed with non-monetary relief | 17 | 1.4% |
| Closed | 4 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Ecmc Group, Inc..
| State | Complaints |
|---|---|
| California | 213 |
| Texas | 97 |
| Florida | 82 |
| Georgia | 74 |
| New York | 74 |
| Tennessee | 55 |
| Virginia | 46 |
| Illinois | 45 |
| Indiana | 40 |
| North Carolina | 38 |
| Pennsylvania | 37 |
| Ohio | 36 |
| South Carolina | 31 |
| Arizona | 30 |
| Michigan | 25 |
| Washington | 24 |
| Maryland | 22 |
| New Jersey | 21 |
| Nevada | 21 |
| Colorado | 20 |
Your Rights
What to do if you have a complaint against Ecmc Group, Inc.
- Contact Ecmc Group, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Ecmc Group, Inc. have?
Ecmc Group, Inc. has 1,247 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Ecmc Group, Inc.?
The most common issue reported is Dealing with your lender or servicer with 172 complaints.
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How do I file a complaint against Ecmc Group, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Ecmc Group, Inc. respond to complaints on time?
Ecmc Group, Inc. has a 99.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.