Aes/pheaa Consumer Complaints
Aes/pheaa has received 16,414 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 16,414 total complaints on file with the CFPB.
- Most complaints are about Student loan (12,938).
- Timely response rate: 99.9%.
- Consumer disputed rate: 19.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Aes/pheaa break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 12,938 | 78.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 2,213 | 13.5% |
| Debt collection | 961 | 5.9% |
| Credit reporting or other personal consumer reports | 218 | 1.3% |
| Credit card or prepaid card | 25 | 0.2% |
| Credit reporting | 17 | 0.1% |
| Payday loan, title loan, or personal loan | 11 | 0.1% |
| Checking or savings account | 7 | 0.0% |
| Money transfer, virtual currency, or money service | 6 | 0.0% |
| Bank account or service | 5 | 0.0% |
| Consumer Loan | 5 | 0.0% |
| Credit card | 3 | 0.0% |
| Debt or credit management | 2 | 0.0% |
| Other financial service | 2 | 0.0% |
| Mortgage | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Aes/pheaa.
Company Response Breakdown
When consumers file complaints, Aes/pheaa responds in one of several ways. The breakdown below shows how Aes/pheaa has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 12,632 | 77% |
| Closed with non-monetary relief | 3,372 | 20.5% |
| Closed with monetary relief | 289 | 1.8% |
| Closed without relief | 116 | 0.7% |
| In progress | 5 | 0% |
Complaints by State
Top states where consumers have filed complaints against Aes/pheaa.
| State | Complaints |
|---|---|
| California | 1,587 |
| New York | 1,190 |
| Pennsylvania | 1,155 |
| Texas | 1,134 |
| Florida | 1,098 |
| Georgia | 730 |
| Illinois | 638 |
| Ohio | 590 |
| Virginia | 565 |
| Maryland | 557 |
| North Carolina | 482 |
| Michigan | 469 |
| New Jersey | 442 |
| Massachusetts | 406 |
| Washington | 314 |
| Colorado | 292 |
| Arizona | 288 |
| Missouri | 276 |
| Tennessee | 276 |
| Minnesota | 266 |
Your Rights
What to do if you have a complaint against Aes/pheaa
- Contact Aes/pheaa directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Aes/pheaa have?
Aes/pheaa has 16,414 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Aes/pheaa?
The most common issue reported is Dealing with your lender or servicer with 7,176 complaints.
-
How do I file a complaint against Aes/pheaa?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Aes/pheaa respond to complaints on time?
Aes/pheaa has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.