College Assist Consumer Complaints
College Assist has received 46 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 46 total complaints on file with the CFPB.
- Most complaints are about Student loan (29).
- Timely response rate: 100.0%.
- Consumer disputed rate: 22.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against College Assist break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 29 | 63.0% |
| Debt collection | 12 | 26.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 5 | 10.9% |
Most Common Issues
These are the specific issues consumers most frequently report about College Assist.
Company Response Breakdown
When consumers file complaints, College Assist responds in one of several ways. The breakdown below shows how College Assist has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 44 | 95.7% |
| Closed with monetary relief | 2 | 4.3% |
Complaints by State
Top states where consumers have filed complaints against College Assist.
| State | Complaints |
|---|---|
| Colorado | 11 |
| Florida | 7 |
| California | 4 |
| New York | 3 |
| Georgia | 2 |
| Illinois | 2 |
| Oregon | 2 |
| Virginia | 2 |
| AS | 1 |
| Iowa | 1 |
| Indiana | 1 |
| Louisiana | 1 |
| Massachusetts | 1 |
| Maryland | 1 |
| Maine | 1 |
| Michigan | 1 |
| Missouri | 1 |
| North Carolina | 1 |
| Ohio | 1 |
| Tennessee | 1 |
Your Rights
What to do if you have a complaint against College Assist
- Contact College Assist directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does College Assist have?
College Assist has 46 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about College Assist?
The most common issue reported is Dealing with my lender or servicer with 9 complaints.
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How do I file a complaint against College Assist?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does College Assist respond to complaints on time?
College Assist has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.