CURO Intermediate Holdings Consumer Complaints
CURO Intermediate Holdings has received 3,519 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 3,519 total complaints on file with the CFPB.
- Most complaints are about Debt collection (1,688).
- Timely response rate: 99.9%.
- Consumer disputed rate: 20.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against CURO Intermediate Holdings break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 1,688 | 48.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 679 | 19.3% |
| Payday loan, title loan, or personal loan | 654 | 18.6% |
| Payday loan | 302 | 8.6% |
| Consumer Loan | 77 | 2.2% |
| Credit reporting or other personal consumer reports | 45 | 1.3% |
| Payday loan, title loan, personal loan, or advance loan | 20 | 0.6% |
| Credit card or prepaid card | 16 | 0.5% |
| Money transfer, virtual currency, or money service | 13 | 0.4% |
| Checking or savings account | 7 | 0.2% |
| Vehicle loan or lease | 4 | 0.1% |
| Bank account or service | 3 | 0.1% |
| Credit reporting | 3 | 0.1% |
| Prepaid card | 3 | 0.1% |
| Credit card | 2 | 0.1% |
| Mortgage | 2 | 0.1% |
| Money transfers | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about CURO Intermediate Holdings.
Company Response Breakdown
When consumers file complaints, CURO Intermediate Holdings responds in one of several ways. The breakdown below shows how CURO Intermediate Holdings has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,326 | 94.5% |
| Closed | 103 | 2.9% |
| Closed with monetary relief | 46 | 1.3% |
| Closed with non-monetary relief | 43 | 1.2% |
| In progress | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against CURO Intermediate Holdings.
| State | Complaints |
|---|---|
| Texas | 1,006 |
| California | 619 |
| Tennessee | 198 |
| Louisiana | 142 |
| Missouri | 126 |
| Ohio | 113 |
| Alabama | 112 |
| Nevada | 112 |
| Virginia | 109 |
| Arizona | 106 |
| Illinois | 105 |
| Mississippi | 83 |
| Kansas | 72 |
| Georgia | 51 |
| Wisconsin | 51 |
| South Carolina | 49 |
| Florida | 45 |
| Colorado | 42 |
| Oklahoma | 34 |
| Oregon | 32 |
Your Rights
What to do if you have a complaint against CURO Intermediate Holdings
- Contact CURO Intermediate Holdings directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does CURO Intermediate Holdings have?
CURO Intermediate Holdings has 3,519 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about CURO Intermediate Holdings?
The most common issue reported is Attempts to collect debt not owed with 731 complaints.
-
How do I file a complaint against CURO Intermediate Holdings?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does CURO Intermediate Holdings respond to complaints on time?
CURO Intermediate Holdings has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.