Customers Bancorp, Inc. Consumer Complaints
Customers Bancorp, Inc. has received 204 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 204 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (96).
- Timely response rate: 100.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Customers Bancorp, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 96 | 47.1% |
| Payday loan, title loan, or personal loan | 23 | 11.3% |
| Money transfer, virtual currency, or money service | 16 | 7.8% |
| Credit reporting or other personal consumer reports | 15 | 7.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 15 | 7.4% |
| Payday loan, title loan, personal loan, or advance loan | 13 | 6.4% |
| Debt collection | 11 | 5.4% |
| Credit card or prepaid card | 8 | 3.9% |
| Student loan | 3 | 1.5% |
| Mortgage | 2 | 1.0% |
| Credit card | 1 | 0.5% |
| Vehicle loan or lease | 1 | 0.5% |
Most Common Issues
These are the specific issues consumers most frequently report about Customers Bancorp, Inc..
Company Response Breakdown
When consumers file complaints, Customers Bancorp, Inc. responds in one of several ways. The breakdown below shows how Customers Bancorp, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 190 | 93.1% |
| Closed with monetary relief | 9 | 4.4% |
| Closed with non-monetary relief | 3 | 1.5% |
| In progress | 2 | 1% |
Complaints by State
Top states where consumers have filed complaints against Customers Bancorp, Inc..
| State | Complaints |
|---|---|
| California | 33 |
| Florida | 20 |
| Texas | 16 |
| Georgia | 14 |
| New York | 14 |
| Michigan | 11 |
| Pennsylvania | 10 |
| New Jersey | 9 |
| Nevada | 7 |
| Illinois | 6 |
| Alabama | 5 |
| Oregon | 5 |
| Missouri | 4 |
| North Carolina | 4 |
| Oklahoma | 3 |
| Rhode Island | 3 |
| Wisconsin | 3 |
| Colorado | 2 |
| Delaware | 2 |
| Indiana | 2 |
Your Rights
What to do if you have a complaint against Customers Bancorp, Inc.
- Contact Customers Bancorp, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Customers Bancorp, Inc. have?
Customers Bancorp, Inc. has 204 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Customers Bancorp, Inc.?
The most common issue reported is Managing an account with 61 complaints.
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How do I file a complaint against Customers Bancorp, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Customers Bancorp, Inc. respond to complaints on time?
Customers Bancorp, Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.