East West Bank Consumer Complaints
East West Bank has received 451 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 451 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (179).
- Timely response rate: 98.2%.
- Consumer disputed rate: 16.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against East West Bank break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 179 | 39.7% |
| Money transfer, virtual currency, or money service | 119 | 26.4% |
| Mortgage | 74 | 16.4% |
| Bank account or service | 55 | 12.2% |
| Credit card or prepaid card | 5 | 1.1% |
| Credit card | 4 | 0.9% |
| Credit reporting or other personal consumer reports | 3 | 0.7% |
| Debt collection | 3 | 0.7% |
| Payday loan, title loan, or personal loan | 3 | 0.7% |
| Consumer Loan | 2 | 0.4% |
| Student loan | 2 | 0.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 1 | 0.2% |
| Prepaid card | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about East West Bank.
Company Response Breakdown
When consumers file complaints, East West Bank responds in one of several ways. The breakdown below shows how East West Bank has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 410 | 90.9% |
| Closed | 33 | 7.3% |
| Closed with relief | 5 | 1.1% |
| Closed with monetary relief | 3 | 0.7% |
Complaints by State
Top states where consumers have filed complaints against East West Bank.
| State | Complaints |
|---|---|
| California | 216 |
| New York | 47 |
| Texas | 28 |
| Georgia | 18 |
| Florida | 17 |
| Illinois | 13 |
| Massachusetts | 8 |
| Washington | 7 |
| Colorado | 5 |
| New Jersey | 5 |
| Arizona | 4 |
| Iowa | 4 |
| Nevada | 4 |
| Oregon | 4 |
| Maryland | 3 |
| Michigan | 3 |
| North Carolina | 3 |
| Oklahoma | 2 |
| Utah | 2 |
| Virginia | 2 |
Your Rights
What to do if you have a complaint against East West Bank
- Contact East West Bank directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does East West Bank have?
East West Bank has 451 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about East West Bank?
The most common issue reported is Managing an account with 101 complaints.
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How do I file a complaint against East West Bank?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does East West Bank respond to complaints on time?
East West Bank has a 98.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.