Student loan Complaints in Massachusetts
Massachusetts consumers have filed 3,736 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 3,736 student loan complaints from Massachusetts.
- Navient Solutions, LLC. has the most complaints (980).
- Most common issue: Dealing with your lender or servicer.
3,736 Total student loan complaints
30 Companies involved
16 Distinct issues
Top Companies for Student loan in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 980 | 26.2% |
| Mohela | 639 | 17.1% |
| Nelnet, Inc. | 401 | 10.7% |
| Aes/pheaa | 341 | 9.1% |
| EdFinancial Services | 270 | 7.2% |
| Slm Corporation | 178 | 4.8% |
| Maximus Federal Services, Inc. | 145 | 3.9% |
| Discover Bank | 79 | 2.1% |
| Massachusetts Educational Financing Authority | 77 | 2.1% |
| Citizens Financial Group, Inc. | 50 | 1.3% |
| Servicer under contract with Federal Student Aid | 46 | 1.2% |
| Wells Fargo & Company | 43 | 1.2% |
| ACS Education Services | 42 | 1.1% |
| Heartland Payment Systems Inc. | 33 | 0.9% |
| Transworld Systems Inc. | 30 | 0.8% |
| JPMorgan Chase & Co. | 26 | 0.7% |
| Citibank, N.A. | 22 | 0.6% |
| Great Lakes | 22 | 0.6% |
| Central Research Inc | 16 | 0.4% |
| Climb Credit Inc. | 14 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,272 | 87.6% |
| Closed with non-monetary relief | 196 | 5.2% |
| Untimely response | 112 | 3% |
| Closed with monetary relief | 86 | 2.3% |
| In progress | 35 | 0.9% |
| Closed without relief | 25 | 0.7% |
| Closed | 7 | 0.2% |
| Closed with relief | 3 | 0.1% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in Massachusetts?
3,736 complaints about student loan have been filed from Massachusetts.
-
Which company gets the most student loan complaints in Massachusetts?
Navient Solutions, LLC. leads with 980 student loan complaints in Massachusetts.
-
What is the most common issue with student loan in Massachusetts?
The most frequently reported issue is Dealing with your lender or servicer with 1,758 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.