Massachusetts Educational Financing Authority Consumer Complaints
Massachusetts Educational Financing Authority has received 186 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 186 total complaints on file with the CFPB.
- Most complaints are about Student loan (156).
- Timely response rate: 97.8%.
- Consumer disputed rate: 20.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against Massachusetts Educational Financing Authority break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 156 | 83.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 16 | 8.6% |
| Credit reporting or other personal consumer reports | 8 | 4.3% |
| Debt collection | 5 | 2.7% |
| Checking or savings account | 1 | 0.5% |
Most Common Issues
These are the specific issues consumers most frequently report about Massachusetts Educational Financing Authority.
Company Response Breakdown
When consumers file complaints, Massachusetts Educational Financing Authority responds in one of several ways. The breakdown below shows how Massachusetts Educational Financing Authority has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 186 | 100% |
Complaints by State
Top states where consumers have filed complaints against Massachusetts Educational Financing Authority.
| State | Complaints |
|---|---|
| Massachusetts | 94 |
| New York | 13 |
| California | 12 |
| Maine | 6 |
| New Hampshire | 6 |
| Florida | 5 |
| Texas | 5 |
| Maryland | 4 |
| Pennsylvania | 4 |
| Connecticut | 3 |
| North Carolina | 3 |
| New Jersey | 3 |
| Rhode Island | 3 |
| Colorado | 2 |
| District of Columbia | 2 |
| Georgia | 2 |
| Illinois | 2 |
| Ohio | 2 |
| Oregon | 2 |
| South Carolina | 2 |
Your Rights
What to do if you have a complaint against Massachusetts Educational Financing Authority
- Contact Massachusetts Educational Financing Authority directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Massachusetts Educational Financing Authority have?
Massachusetts Educational Financing Authority has 186 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Massachusetts Educational Financing Authority?
The most common issue reported is Dealing with your lender or servicer with 64 complaints.
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How do I file a complaint against Massachusetts Educational Financing Authority?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Massachusetts Educational Financing Authority respond to complaints on time?
Massachusetts Educational Financing Authority has a 97.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.