Student loan Complaints in New Jersey
New Jersey consumers have filed 4,384 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 4,384 student loan complaints from New Jersey.
- Navient Solutions, LLC. has the most complaints (1,251).
- Most common issue: Dealing with your lender or servicer.
4,384 Total student loan complaints
30 Companies involved
16 Distinct issues
Top Companies for Student loan in New Jersey
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 1,251 | 28.5% |
| Mohela | 679 | 15.5% |
| Nelnet, Inc. | 427 | 9.7% |
| Aes/pheaa | 344 | 7.8% |
| Maximus Federal Services, Inc. | 241 | 5.5% |
| Slm Corporation | 202 | 4.6% |
| EdFinancial Services | 187 | 4.3% |
| Higher Education Student Assistance Authority (hesaa) | 173 | 3.9% |
| Discover Bank | 101 | 2.3% |
| Wells Fargo & Company | 75 | 1.7% |
| Servicer under contract with Federal Student Aid | 69 | 1.6% |
| Citibank, N.A. | 40 | 0.9% |
| JPMorgan Chase & Co. | 40 | 0.9% |
| Great Lakes | 37 | 0.8% |
| Keycorp | 35 | 0.8% |
| Transworld Systems Inc. | 34 | 0.8% |
| ACS Education Services | 32 | 0.7% |
| Heartland Payment Systems Inc. | 30 | 0.7% |
| Central Research Inc | 26 | 0.6% |
| Citizens Financial Group, Inc. | 14 | 0.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from New Jersey.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,767 | 85.9% |
| Closed with non-monetary relief | 234 | 5.3% |
| Untimely response | 215 | 4.9% |
| Closed with monetary relief | 102 | 2.3% |
| In progress | 36 | 0.8% |
| Closed without relief | 20 | 0.5% |
| Closed with relief | 6 | 0.1% |
| Closed | 4 | 0.1% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in New Jersey?
4,384 complaints about student loan have been filed from New Jersey.
-
Which company gets the most student loan complaints in New Jersey?
Navient Solutions, LLC. leads with 1,251 student loan complaints in New Jersey.
-
What is the most common issue with student loan in New Jersey?
The most frequently reported issue is Dealing with your lender or servicer with 1,966 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
consult a qualified attorney for advice about your specific situation.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.