Higher Education Student Assistance Authority (hesaa) Consumer Complaints
Higher Education Student Assistance Authority (hesaa) has received 316 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 316 total complaints on file with the CFPB.
- Most complaints are about Student loan (250).
- Timely response rate: 98.1%.
- Consumer disputed rate: 23.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Higher Education Student Assistance Authority (hesaa) break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 250 | 79.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 39 | 12.3% |
| Debt collection | 25 | 7.9% |
| Credit reporting or other personal consumer reports | 2 | 0.6% |
Most Common Issues
These are the specific issues consumers most frequently report about Higher Education Student Assistance Authority (hesaa).
Company Response Breakdown
When consumers file complaints, Higher Education Student Assistance Authority (hesaa) responds in one of several ways. The breakdown below shows how Higher Education Student Assistance Authority (hesaa) has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 289 | 91.5% |
| Closed with non-monetary relief | 21 | 6.6% |
| Closed with monetary relief | 4 | 1.3% |
| Closed | 1 | 0.3% |
| In progress | 1 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Higher Education Student Assistance Authority (hesaa).
| State | Complaints |
|---|---|
| New Jersey | 217 |
| New York | 20 |
| Pennsylvania | 13 |
| Florida | 8 |
| Massachusetts | 8 |
| California | 7 |
| Georgia | 6 |
| North Carolina | 6 |
| Connecticut | 4 |
| Delaware | 3 |
| Maryland | 3 |
| Colorado | 2 |
| District of Columbia | 2 |
| Louisiana | 2 |
| Ohio | 2 |
| South Carolina | 2 |
| Virginia | 2 |
| Illinois | 1 |
| Michigan | 1 |
| Missouri | 1 |
Your Rights
What to do if you have a complaint against Higher Education Student Assistance Authority (hesaa)
- Contact Higher Education Student Assistance Authority (hesaa) directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Higher Education Student Assistance Authority (hesaa) have?
Higher Education Student Assistance Authority (hesaa) has 316 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Higher Education Student Assistance Authority (hesaa)?
The most common issue reported is Can't repay my loan with 57 complaints.
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How do I file a complaint against Higher Education Student Assistance Authority (hesaa)?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Higher Education Student Assistance Authority (hesaa) respond to complaints on time?
Higher Education Student Assistance Authority (hesaa) has a 98.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.