Student loan Complaints in New York
New York consumers have filed 8,833 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 8,833 student loan complaints from New York.
- Navient Solutions, LLC. has the most complaints (2,545).
- Most common issue: Dealing with your lender or servicer.
8,833 Total student loan complaints
30 Companies involved
16 Distinct issues
Top Companies for Student loan in New York
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 2,545 | 28.8% |
| Mohela | 1,271 | 14.4% |
| Aes/pheaa | 1,012 | 11.5% |
| Nelnet, Inc. | 970 | 11.0% |
| Maximus Federal Services, Inc. | 443 | 5.0% |
| EdFinancial Services | 366 | 4.1% |
| Slm Corporation | 332 | 3.8% |
| Discover Bank | 257 | 2.9% |
| Citibank, N.A. | 134 | 1.5% |
| Servicer under contract with Federal Student Aid | 119 | 1.3% |
| Wells Fargo & Company | 118 | 1.3% |
| ACS Education Services | 94 | 1.1% |
| JPMorgan Chase & Co. | 85 | 1.0% |
| Heartland Payment Systems Inc. | 81 | 0.9% |
| Great Lakes | 79 | 0.9% |
| Keycorp | 67 | 0.8% |
| Transworld Systems Inc. | 67 | 0.8% |
| Citizens Financial Group, Inc. | 38 | 0.4% |
| Central Research Inc | 36 | 0.4% |
| Climb Credit Inc. | 36 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from New York.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 7,681 | 87% |
| Closed with non-monetary relief | 486 | 5.5% |
| Untimely response | 325 | 3.7% |
| Closed with monetary relief | 179 | 2% |
| In progress | 74 | 0.8% |
| Closed without relief | 73 | 0.8% |
| Closed | 9 | 0.1% |
| Closed with relief | 6 | 0.1% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in New York?
8,833 complaints about student loan have been filed from New York.
-
Which company gets the most student loan complaints in New York?
Navient Solutions, LLC. leads with 2,545 student loan complaints in New York.
-
What is the most common issue with student loan in New York?
The most frequently reported issue is Dealing with your lender or servicer with 4,255 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.