Student loan Complaints in New York
New York consumers have filed 9,027 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 9,027 student loan complaints from New York.
- Navient Solutions, LLC. has the most complaints (2,551).
- Most common issue: Dealing with your lender or servicer.
9,027 Total student loan complaints
30 Companies involved
16 Distinct issues
Top Companies for Student loan in New York
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 2,551 | 28.3% |
| Mohela | 1,334 | 14.8% |
| Aes/pheaa | 1,012 | 11.2% |
| Nelnet, Inc. | 1,006 | 11.1% |
| Maximus Federal Services, Inc. | 469 | 5.2% |
| EdFinancial Services | 379 | 4.2% |
| Slm Corporation | 347 | 3.8% |
| Discover Bank | 257 | 2.8% |
| Servicer under contract with Federal Student Aid | 137 | 1.5% |
| Citibank, N.A. | 134 | 1.5% |
| Wells Fargo & Company | 118 | 1.3% |
| ACS Education Services | 94 | 1.0% |
| JPMorgan Chase & Co. | 85 | 0.9% |
| Heartland Payment Systems Inc. | 81 | 0.9% |
| Great Lakes | 79 | 0.9% |
| Keycorp | 67 | 0.7% |
| Transworld Systems Inc. | 67 | 0.7% |
| Central Research Inc | 40 | 0.4% |
| Citizens Financial Group, Inc. | 39 | 0.4% |
| Climb Credit Inc. | 39 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from New York.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 7,824 | 86.7% |
| Closed with non-monetary relief | 488 | 5.4% |
| Untimely response | 372 | 4.1% |
| Closed with monetary relief | 180 | 2% |
| In progress | 75 | 0.8% |
| Closed without relief | 73 | 0.8% |
| Closed | 9 | 0.1% |
| Closed with relief | 6 | 0.1% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in New York?
9,027 complaints about student loan have been filed from New York.
-
Which company gets the most student loan complaints in New York?
Navient Solutions, LLC. leads with 2,551 student loan complaints in New York.
-
What is the most common issue with student loan in New York?
The most frequently reported issue is Dealing with your lender or servicer with 4,370 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.