Student loan Complaints in North Carolina
North Carolina consumers have filed 3,759 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 3,759 student loan complaints from North Carolina.
- Navient Solutions, LLC. has the most complaints (990).
- Most common issue: Dealing with your lender or servicer.
3,759 Total student loan complaints
30 Companies involved
16 Distinct issues
Top Companies for Student loan in North Carolina
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 990 | 26.3% |
| Mohela | 699 | 18.6% |
| Nelnet, Inc. | 493 | 13.1% |
| Aes/pheaa | 358 | 9.5% |
| Maximus Federal Services, Inc. | 235 | 6.3% |
| EdFinancial Services | 155 | 4.1% |
| Slm Corporation | 98 | 2.6% |
| Servicer under contract with Federal Student Aid | 89 | 2.4% |
| Wells Fargo & Company | 61 | 1.6% |
| College Foundation, Inc. | 40 | 1.1% |
| Transworld Systems Inc. | 37 | 1.0% |
| Discover Bank | 35 | 0.9% |
| Great Lakes | 34 | 0.9% |
| ACS Education Services | 25 | 0.7% |
| Heartland Payment Systems Inc. | 25 | 0.7% |
| Ecmc Group, Inc. | 18 | 0.5% |
| Keycorp | 18 | 0.5% |
| Climb Credit Inc. | 16 | 0.4% |
| JPMorgan Chase & Co. | 15 | 0.4% |
| Citibank, N.A. | 14 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from North Carolina.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,263 | 86.8% |
| Untimely response | 229 | 6.1% |
| Closed with non-monetary relief | 164 | 4.4% |
| Closed with monetary relief | 55 | 1.5% |
| In progress | 32 | 0.9% |
| Closed without relief | 11 | 0.3% |
| Closed | 4 | 0.1% |
| Closed with relief | 1 | 0% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in North Carolina?
3,759 complaints about student loan have been filed from North Carolina.
-
Which company gets the most student loan complaints in North Carolina?
Navient Solutions, LLC. leads with 990 student loan complaints in North Carolina.
-
What is the most common issue with student loan in North Carolina?
The most frequently reported issue is Dealing with your lender or servicer with 1,872 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.