Key Takeaways

  • 1,840 total complaints on file with the CFPB.
  • Most complaints are about Debt collection (604).
  • Timely response rate: 98.0%.
  • Consumer disputed rate: 8.6% of resolved complaints.
1,840 Total complaints
98.0% Timely response rate
8.6% Consumer disputed rate
Debt collection Most common product

Complaints by Product

The following table shows how complaints against Security Finance Corp. break down by financial product category.

Product Complaints % of Total
Debt collection 604 32.8%
Credit reporting or other personal consumer reports 407 22.1%
Credit reporting, credit repair services, or other personal consumer reports 294 16.0%
Payday loan, title loan, or personal loan 151 8.2%
Consumer Loan 150 8.2%
Payday loan, title loan, personal loan, or advance loan 110 6.0%
Vehicle loan or lease 80 4.3%
Payday loan 20 1.1%
Credit card 7 0.4%
Credit card or prepaid card 6 0.3%
Credit reporting 6 0.3%
Debt or credit management 3 0.2%
Bank account or service 1 0.1%
Money transfer, virtual currency, or money service 1 0.1%

Most Common Issues

These are the specific issues consumers most frequently report about Security Finance Corp..

Incorrect information on your report 354
Improper use of your report 240
Attempts to collect debt not owed 166
Communication tactics 134
Took or threatened to take negative or legal action 101
Problem with a company's investigation into an existing problem 91
Problems when you are unable to pay 89
Struggling to pay your loan 79
Problem with a credit reporting company's investigation into an existing problem 70
Improper contact or sharing of info 56

Company Response Breakdown

When consumers file complaints, Security Finance Corp. responds in one of several ways. The breakdown below shows how Security Finance Corp. has resolved complaints.

Response Count Percentage
Closed with explanation 1,730 94%
Closed with non-monetary relief 83 4.5%
Closed with monetary relief 22 1.2%
Closed 5 0.3%

Complaints by State

Top states where consumers have filed complaints against Security Finance Corp..

Your Rights

What to do if you have a complaint against Security Finance Corp.

  1. Contact Security Finance Corp. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does Security Finance Corp. have?

    Security Finance Corp. has 1,840 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about Security Finance Corp.?

    The most common issue reported is Incorrect information on your report with 354 complaints.

  • How do I file a complaint against Security Finance Corp.?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does Security Finance Corp. respond to complaints on time?

    Security Finance Corp. has a 98.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.