Umpqua Holdings Corporation Consumer Complaints
Umpqua Holdings Corporation has received 402 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 402 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (137).
- Timely response rate: 98.5%.
- Consumer disputed rate: 16.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Umpqua Holdings Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 137 | 34.1% |
| Mortgage | 114 | 28.4% |
| Bank account or service | 71 | 17.7% |
| Debt collection | 22 | 5.5% |
| Consumer Loan | 13 | 3.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 10 | 2.5% |
| Vehicle loan or lease | 10 | 2.5% |
| Payday loan, title loan, or personal loan | 9 | 2.2% |
| Credit card or prepaid card | 6 | 1.5% |
| Money transfer, virtual currency, or money service | 4 | 1.0% |
| Credit card | 2 | 0.5% |
| Money transfers | 1 | 0.2% |
| Other financial service | 1 | 0.2% |
| Prepaid card | 1 | 0.2% |
| Student loan | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Umpqua Holdings Corporation.
Company Response Breakdown
When consumers file complaints, Umpqua Holdings Corporation responds in one of several ways. The breakdown below shows how Umpqua Holdings Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 354 | 88.1% |
| Closed with monetary relief | 34 | 8.5% |
| Closed with non-monetary relief | 13 | 3.2% |
| Closed | 1 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Umpqua Holdings Corporation.
| State | Complaints |
|---|---|
| Oregon | 107 |
| California | 106 |
| Washington | 102 |
| Idaho | 15 |
| Texas | 8 |
| Nevada | 7 |
| Florida | 4 |
| Georgia | 4 |
| New York | 4 |
| Arizona | 3 |
| Illinois | 3 |
| Colorado | 2 |
| Massachusetts | 2 |
| Maryland | 2 |
| New Jersey | 2 |
| Tennessee | 2 |
| Wyoming | 2 |
| Arkansas | 1 |
| District of Columbia | 1 |
| Delaware | 1 |
Your Rights
What to do if you have a complaint against Umpqua Holdings Corporation
- Contact Umpqua Holdings Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Umpqua Holdings Corporation have?
Umpqua Holdings Corporation has 402 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Umpqua Holdings Corporation?
The most common issue reported is Managing an account with 74 complaints.
-
How do I file a complaint against Umpqua Holdings Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Umpqua Holdings Corporation respond to complaints on time?
Umpqua Holdings Corporation has a 98.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.