Blockchain.com, Inc. Consumer Complaints
Blockchain.com, Inc. has received 301 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 301 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (296).
- Timely response rate: 97.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Blockchain.com, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 296 | 98.3% |
| Checking or savings account | 5 | 1.7% |
Most Common Issues
These are the specific issues consumers most frequently report about Blockchain.com, Inc..
Company Response Breakdown
When consumers file complaints, Blockchain.com, Inc. responds in one of several ways. The breakdown below shows how Blockchain.com, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 298 | 99% |
| Closed with non-monetary relief | 2 | 0.7% |
| Closed with monetary relief | 1 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Blockchain.com, Inc..
| State | Complaints |
|---|---|
| California | 36 |
| Florida | 16 |
| Texas | 14 |
| Georgia | 8 |
| Ohio | 8 |
| New Jersey | 7 |
| South Carolina | 7 |
| Illinois | 6 |
| Michigan | 6 |
| Missouri | 6 |
| Indiana | 5 |
| North Carolina | 5 |
| New York | 5 |
| Pennsylvania | 4 |
| Virginia | 4 |
| Colorado | 3 |
| Utah | 3 |
| Alaska | 2 |
| Arizona | 2 |
| Idaho | 2 |
Your Rights
What to do if you have a complaint against Blockchain.com, Inc.
- Contact Blockchain.com, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Blockchain.com, Inc. have?
Blockchain.com, Inc. has 301 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Blockchain.com, Inc.?
The most common issue reported is Money was not available when promised with 74 complaints.
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How do I file a complaint against Blockchain.com, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Blockchain.com, Inc. respond to complaints on time?
Blockchain.com, Inc. has a 97.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.