Community Choice Financial, Inc. Consumer Complaints
Community Choice Financial, Inc. has received 1,203 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,203 total complaints on file with the CFPB.
- Most complaints are about Debt collection (559).
- Timely response rate: 93.4%.
- Consumer disputed rate: 16.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Community Choice Financial, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 559 | 46.5% |
| Payday loan | 248 | 20.6% |
| Payday loan, title loan, or personal loan | 222 | 18.5% |
| Credit reporting, credit repair services, or other personal consumer reports | 68 | 5.7% |
| Consumer Loan | 60 | 5.0% |
| Money transfer, virtual currency, or money service | 26 | 2.2% |
| Bank account or service | 5 | 0.4% |
| Credit card or prepaid card | 5 | 0.4% |
| Credit reporting | 4 | 0.3% |
| Other financial service | 3 | 0.2% |
| Checking or savings account | 2 | 0.2% |
| Money transfers | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Community Choice Financial, Inc..
Company Response Breakdown
When consumers file complaints, Community Choice Financial, Inc. responds in one of several ways. The breakdown below shows how Community Choice Financial, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,150 | 95.6% |
| Closed | 22 | 1.8% |
| Closed with non-monetary relief | 21 | 1.7% |
| Closed with monetary relief | 10 | 0.8% |
Complaints by State
Top states where consumers have filed complaints against Community Choice Financial, Inc..
| State | Complaints |
|---|---|
| California | 285 |
| Ohio | 171 |
| Texas | 144 |
| Tennessee | 59 |
| Alabama | 54 |
| Virginia | 49 |
| Missouri | 43 |
| South Carolina | 43 |
| Florida | 33 |
| Wisconsin | 33 |
| Arizona | 27 |
| Louisiana | 21 |
| Indiana | 18 |
| Michigan | 18 |
| Utah | 18 |
| Georgia | 17 |
| Nevada | 14 |
| New Mexico | 13 |
| Delaware | 12 |
| Kansas | 11 |
Your Rights
What to do if you have a complaint against Community Choice Financial, Inc.
- Contact Community Choice Financial, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Community Choice Financial, Inc. have?
Community Choice Financial, Inc. has 1,203 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Community Choice Financial, Inc.?
The most common issue reported is Communication tactics with 208 complaints.
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How do I file a complaint against Community Choice Financial, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Community Choice Financial, Inc. respond to complaints on time?
Community Choice Financial, Inc. has a 93.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.