Fedloan Help Consumer Complaints
Fedloan Help has received 51 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 51 total complaints on file with the CFPB.
- Most complaints are about Student loan (38).
- Timely response rate: 23.5%.
- Consumer disputed rate: 11.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Fedloan Help break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 38 | 74.5% |
| Other financial service | 7 | 13.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 4 | 7.8% |
| Bank account or service | 1 | 2.0% |
| Money transfer, virtual currency, or money service | 1 | 2.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Fedloan Help.
Company Response Breakdown
When consumers file complaints, Fedloan Help responds in one of several ways. The breakdown below shows how Fedloan Help has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Untimely response | 36 | 70.6% |
| Closed with monetary relief | 8 | 15.7% |
| Closed with explanation | 6 | 11.8% |
| Closed | 1 | 2% |
Complaints by State
Top states where consumers have filed complaints against Fedloan Help.
| State | Complaints |
|---|---|
| New Jersey | 8 |
| New York | 5 |
| Michigan | 4 |
| Massachusetts | 3 |
| South Dakota | 3 |
| California | 2 |
| Colorado | 2 |
| Idaho | 2 |
| North Carolina | 2 |
| South Carolina | 2 |
| Texas | 2 |
| Virginia | 2 |
| Florida | 1 |
| Georgia | 1 |
| Hawaii | 1 |
| Illinois | 1 |
| Indiana | 1 |
| Maryland | 1 |
| Missouri | 1 |
| Nebraska | 1 |
Your Rights
What to do if you have a complaint against Fedloan Help
- Contact Fedloan Help directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Fedloan Help have?
Fedloan Help has 51 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Fedloan Help?
The most common issue reported is Dealing with your lender or servicer with 23 complaints.
-
How do I file a complaint against Fedloan Help?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Fedloan Help respond to complaints on time?
Fedloan Help has a 23.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.