Mortgage Complaints in Illinois
Illinois consumers have filed 15,541 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 15,541 mortgage complaints from Illinois.
- Wells Fargo & Company has the most complaints (1,552).
- Most common issue: Loan modification,collection,foreclosure.
15,541 Total mortgage complaints
30 Companies involved
17 Distinct issues
Top Companies for Mortgage in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 1,552 | 10.0% |
| Bank of America, National Association | 1,469 | 9.5% |
| Ocwen Financial Corporation | 1,126 | 7.2% |
| JPMorgan Chase & Co. | 1,068 | 6.9% |
| Shellpoint Partners, LLC | 662 | 4.3% |
| Nationstar Mortgage LLC | 578 | 3.7% |
| Mr. Cooper Group Inc. | 544 | 3.5% |
| Select Portfolio Servicing, Inc. | 539 | 3.5% |
| U.S. Bancorp | 504 | 3.2% |
| PNC Bank N.A. | 499 | 3.2% |
| Ditech Financial LLC | 481 | 3.1% |
| Citibank, N.A. | 448 | 2.9% |
| Fifth Third Financial Corporation | 343 | 2.2% |
| BMO Bank, N.A. | 254 | 1.6% |
| Specialized Loan Servicing Holdings LLC | 235 | 1.5% |
| Carrington Mortgage Services, LLC | 230 | 1.5% |
| Freedom Mortgage Company | 229 | 1.5% |
| Rocket Mortgage, LLC | 193 | 1.2% |
| Seterus, Inc. | 179 | 1.2% |
| LoanCare, LLC | 173 | 1.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 13,890 | 89.4% |
| Closed with non-monetary relief | 684 | 4.4% |
| Closed with monetary relief | 395 | 2.5% |
| Closed without relief | 287 | 1.8% |
| Closed | 177 | 1.1% |
| Closed with relief | 45 | 0.3% |
| In progress | 36 | 0.2% |
| Untimely response | 27 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in Illinois?
15,541 complaints about mortgage have been filed from Illinois.
-
Which company gets the most mortgage complaints in Illinois?
Wells Fargo & Company leads with 1,552 mortgage complaints in Illinois.
-
What is the most common issue with mortgage in Illinois?
The most frequently reported issue is Loan modification,collection,foreclosure with 3,765 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.