Mr. Cooper Group Inc. Consumer Complaints
Mr. Cooper Group Inc. has received 15,447 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 15,447 total complaints on file with the CFPB.
- Most complaints are about Mortgage (13,335).
- Timely response rate: 99.9%.
- Consumer disputed rate: 46.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Mr. Cooper Group Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 13,335 | 86.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 796 | 5.2% |
| Credit reporting or other personal consumer reports | 756 | 4.9% |
| Debt collection | 458 | 3.0% |
| Debt or credit management | 27 | 0.2% |
| Money transfer, virtual currency, or money service | 26 | 0.2% |
| Checking or savings account | 16 | 0.1% |
| Credit card or prepaid card | 10 | 0.1% |
| Payday loan, title loan, or personal loan | 7 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 6 | 0.0% |
| Credit card | 5 | 0.0% |
| Student loan | 3 | 0.0% |
| Consumer Loan | 1 | 0.0% |
| Prepaid card | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Mr. Cooper Group Inc..
Company Response Breakdown
When consumers file complaints, Mr. Cooper Group Inc. responds in one of several ways. The breakdown below shows how Mr. Cooper Group Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 15,403 | 99.7% |
| Closed with monetary relief | 30 | 0.2% |
| Closed with non-monetary relief | 7 | 0% |
| Untimely response | 5 | 0% |
| Closed with relief | 1 | 0% |
| Closed without relief | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Mr. Cooper Group Inc..
| State | Complaints |
|---|---|
| California | 2,169 |
| Florida | 1,697 |
| Texas | 1,235 |
| New York | 809 |
| Georgia | 746 |
| New Jersey | 661 |
| Illinois | 648 |
| Pennsylvania | 604 |
| Maryland | 469 |
| Virginia | 424 |
| North Carolina | 384 |
| Michigan | 376 |
| Ohio | 362 |
| Massachusetts | 320 |
| Colorado | 305 |
| Washington | 277 |
| Arizona | 274 |
| Louisiana | 253 |
| South Carolina | 242 |
| Tennessee | 210 |
Your Rights
What to do if you have a complaint against Mr. Cooper Group Inc.
- Contact Mr. Cooper Group Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Mr. Cooper Group Inc. have?
Mr. Cooper Group Inc. has 15,447 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Mr. Cooper Group Inc.?
The most common issue reported is Trouble during payment process with 7,820 complaints.
-
How do I file a complaint against Mr. Cooper Group Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Mr. Cooper Group Inc. respond to complaints on time?
Mr. Cooper Group Inc. has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.