Ditech Financial LLC Consumer Complaints
Ditech Financial LLC has received 14,953 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 14,953 total complaints on file with the CFPB.
- Most complaints are about Mortgage (13,629).
- Timely response rate: 99.7%.
- Consumer disputed rate: 21.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Ditech Financial LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 13,629 | 91.1% |
| Debt collection | 909 | 6.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 213 | 1.4% |
| Consumer Loan | 98 | 0.7% |
| Bank account or service | 33 | 0.2% |
| Credit reporting | 28 | 0.2% |
| Payday loan, title loan, or personal loan | 23 | 0.2% |
| Other financial service | 6 | 0.0% |
| Vehicle loan or lease | 5 | 0.0% |
| Checking or savings account | 4 | 0.0% |
| Money transfer, virtual currency, or money service | 3 | 0.0% |
| Credit card or prepaid card | 1 | 0.0% |
| Payday loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Ditech Financial LLC.
Company Response Breakdown
When consumers file complaints, Ditech Financial LLC responds in one of several ways. The breakdown below shows how Ditech Financial LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 13,633 | 91.2% |
| Closed with non-monetary relief | 780 | 5.2% |
| Closed with monetary relief | 232 | 1.6% |
| Closed without relief | 229 | 1.5% |
| Closed | 62 | 0.4% |
| Closed with relief | 16 | 0.1% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Ditech Financial LLC.
| State | Complaints |
|---|---|
| California | 1,789 |
| Florida | 1,478 |
| Texas | 893 |
| Georgia | 859 |
| New York | 667 |
| New Jersey | 650 |
| North Carolina | 547 |
| Illinois | 534 |
| Pennsylvania | 525 |
| Michigan | 499 |
| Maryland | 484 |
| Virginia | 430 |
| Arizona | 404 |
| Ohio | 361 |
| Washington | 345 |
| Massachusetts | 326 |
| Colorado | 296 |
| Alabama | 294 |
| South Carolina | 289 |
| Tennessee | 208 |
Your Rights
What to do if you have a complaint against Ditech Financial LLC
- Contact Ditech Financial LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Ditech Financial LLC have?
Ditech Financial LLC has 14,953 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Ditech Financial LLC?
The most common issue reported is Loan servicing, payments, escrow account with 5,918 complaints.
-
How do I file a complaint against Ditech Financial LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Ditech Financial LLC respond to complaints on time?
Ditech Financial LLC has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.