Freedom Mortgage Company Consumer Complaints
Freedom Mortgage Company has received 9,333 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 9,333 total complaints on file with the CFPB.
- Most complaints are about Mortgage (8,218).
- Timely response rate: 99.6%.
- Consumer disputed rate: 20.6% of resolved complaints.
Complaints by Product
The following table shows how complaints against Freedom Mortgage Company break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 8,218 | 88.1% |
| Credit reporting or other personal consumer reports | 543 | 5.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 415 | 4.4% |
| Debt collection | 121 | 1.3% |
| Money transfer, virtual currency, or money service | 10 | 0.1% |
| Checking or savings account | 5 | 0.1% |
| Debt or credit management | 5 | 0.1% |
| Credit card | 4 | 0.0% |
| Payday loan, title loan, or personal loan | 3 | 0.0% |
| Consumer Loan | 2 | 0.0% |
| Credit card or prepaid card | 2 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.0% |
| Bank account or service | 1 | 0.0% |
| Credit reporting | 1 | 0.0% |
| Other financial service | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Freedom Mortgage Company.
Company Response Breakdown
When consumers file complaints, Freedom Mortgage Company responds in one of several ways. The breakdown below shows how Freedom Mortgage Company has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 9,241 | 99% |
| In progress | 71 | 0.8% |
| Closed with monetary relief | 8 | 0.1% |
| Closed | 7 | 0.1% |
| Closed with non-monetary relief | 6 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Freedom Mortgage Company.
| State | Complaints |
|---|---|
| California | 1,047 |
| Florida | 962 |
| Texas | 916 |
| Georgia | 465 |
| Virginia | 377 |
| Maryland | 346 |
| New York | 311 |
| North Carolina | 303 |
| New Jersey | 298 |
| Pennsylvania | 282 |
| Arizona | 258 |
| Colorado | 254 |
| Illinois | 253 |
| Washington | 242 |
| Ohio | 212 |
| South Carolina | 183 |
| Michigan | 173 |
| Massachusetts | 168 |
| Louisiana | 166 |
| Tennessee | 161 |
Your Rights
What to do if you have a complaint against Freedom Mortgage Company
- Contact Freedom Mortgage Company directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Freedom Mortgage Company have?
Freedom Mortgage Company has 9,333 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Freedom Mortgage Company?
The most common issue reported is Trouble during payment process with 3,975 complaints.
-
How do I file a complaint against Freedom Mortgage Company?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Freedom Mortgage Company respond to complaints on time?
Freedom Mortgage Company has a 99.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.