Specialized Loan Servicing Holdings LLC Consumer Complaints
Specialized Loan Servicing Holdings LLC has received 8,771 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 8,771 total complaints on file with the CFPB.
- Most complaints are about Mortgage (7,887).
- Timely response rate: 99.0%.
- Consumer disputed rate: 23.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against Specialized Loan Servicing Holdings LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 7,887 | 89.9% |
| Debt collection | 403 | 4.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 391 | 4.5% |
| Credit reporting or other personal consumer reports | 37 | 0.4% |
| Payday loan, title loan, or personal loan | 21 | 0.2% |
| Bank account or service | 10 | 0.1% |
| Consumer Loan | 5 | 0.1% |
| Money transfer, virtual currency, or money service | 5 | 0.1% |
| Credit reporting | 4 | 0.0% |
| Checking or savings account | 3 | 0.0% |
| Credit card or prepaid card | 2 | 0.0% |
| Credit card | 1 | 0.0% |
| Payday loan | 1 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Specialized Loan Servicing Holdings LLC.
Company Response Breakdown
When consumers file complaints, Specialized Loan Servicing Holdings LLC responds in one of several ways. The breakdown below shows how Specialized Loan Servicing Holdings LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 8,233 | 93.9% |
| Closed | 498 | 5.7% |
| Closed without relief | 16 | 0.2% |
| Closed with relief | 13 | 0.1% |
| Closed with non-monetary relief | 8 | 0.1% |
| Closed with monetary relief | 3 | 0% |
Complaints by State
Top states where consumers have filed complaints against Specialized Loan Servicing Holdings LLC.
| State | Complaints |
|---|---|
| California | 1,985 |
| Florida | 938 |
| New York | 505 |
| Georgia | 447 |
| Texas | 394 |
| New Jersey | 355 |
| Maryland | 332 |
| Virginia | 330 |
| Illinois | 271 |
| Pennsylvania | 256 |
| North Carolina | 239 |
| Arizona | 199 |
| Massachusetts | 198 |
| Washington | 188 |
| Michigan | 156 |
| Ohio | 139 |
| Colorado | 133 |
| Tennessee | 122 |
| Connecticut | 118 |
| South Carolina | 96 |
Your Rights
What to do if you have a complaint against Specialized Loan Servicing Holdings LLC
- Contact Specialized Loan Servicing Holdings LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Specialized Loan Servicing Holdings LLC have?
Specialized Loan Servicing Holdings LLC has 8,771 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Specialized Loan Servicing Holdings LLC?
The most common issue reported is Trouble during payment process with 2,690 complaints.
-
How do I file a complaint against Specialized Loan Servicing Holdings LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Specialized Loan Servicing Holdings LLC respond to complaints on time?
Specialized Loan Servicing Holdings LLC has a 99.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.