Seterus, Inc. Consumer Complaints
Seterus, Inc. has received 4,489 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 4,489 total complaints on file with the CFPB.
- Most complaints are about Mortgage (4,275).
- Timely response rate: 99.7%.
- Consumer disputed rate: 23.6% of resolved complaints.
Complaints by Product
The following table shows how complaints against Seterus, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 4,275 | 95.2% |
| Debt collection | 121 | 2.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 76 | 1.7% |
| Bank account or service | 7 | 0.2% |
| Credit reporting | 5 | 0.1% |
| Consumer Loan | 2 | 0.0% |
| Checking or savings account | 1 | 0.0% |
| Credit card | 1 | 0.0% |
| Money transfers | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Seterus, Inc..
Company Response Breakdown
When consumers file complaints, Seterus, Inc. responds in one of several ways. The breakdown below shows how Seterus, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,274 | 95.2% |
| Closed with monetary relief | 94 | 2.1% |
| Closed without relief | 80 | 1.8% |
| Closed with non-monetary relief | 20 | 0.4% |
| Closed | 15 | 0.3% |
| Closed with relief | 5 | 0.1% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Seterus, Inc..
| State | Complaints |
|---|---|
| Florida | 693 |
| California | 595 |
| New York | 367 |
| Georgia | 257 |
| New Jersey | 233 |
| Illinois | 190 |
| Michigan | 180 |
| Pennsylvania | 151 |
| Maryland | 150 |
| Texas | 139 |
| Arizona | 120 |
| Virginia | 120 |
| North Carolina | 96 |
| Washington | 90 |
| Massachusetts | 89 |
| Ohio | 82 |
| Nevada | 70 |
| Wisconsin | 61 |
| Colorado | 59 |
| Minnesota | 56 |
Your Rights
What to do if you have a complaint against Seterus, Inc.
- Contact Seterus, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Seterus, Inc. have?
Seterus, Inc. has 4,489 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Seterus, Inc.?
The most common issue reported is Loan servicing, payments, escrow account with 1,764 complaints.
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How do I file a complaint against Seterus, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Seterus, Inc. respond to complaints on time?
Seterus, Inc. has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.