Shellpoint Partners, LLC Consumer Complaints
Shellpoint Partners, LLC has received 18,192 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 18,192 total complaints on file with the CFPB.
- Most complaints are about Mortgage (15,674).
- Timely response rate: 99.3%.
- Consumer disputed rate: 23.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against Shellpoint Partners, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 15,674 | 86.2% |
| Credit reporting or other personal consumer reports | 950 | 5.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 805 | 4.4% |
| Debt collection | 658 | 3.6% |
| Debt or credit management | 52 | 0.3% |
| Money transfer, virtual currency, or money service | 14 | 0.1% |
| Checking or savings account | 8 | 0.0% |
| Credit card | 8 | 0.0% |
| Payday loan, title loan, or personal loan | 8 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 8 | 0.0% |
| Bank account or service | 2 | 0.0% |
| Consumer Loan | 2 | 0.0% |
| Credit card or prepaid card | 2 | 0.0% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Shellpoint Partners, LLC.
Company Response Breakdown
When consumers file complaints, Shellpoint Partners, LLC responds in one of several ways. The breakdown below shows how Shellpoint Partners, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 17,713 | 97.4% |
| Closed with monetary relief | 192 | 1.1% |
| Closed with non-monetary relief | 177 | 1% |
| In progress | 101 | 0.6% |
| Closed | 5 | 0% |
| Untimely response | 4 | 0% |
Complaints by State
Top states where consumers have filed complaints against Shellpoint Partners, LLC.
| State | Complaints |
|---|---|
| California | 2,927 |
| Florida | 2,009 |
| Texas | 1,275 |
| New York | 1,021 |
| Georgia | 898 |
| Illinois | 791 |
| New Jersey | 750 |
| Maryland | 657 |
| Pennsylvania | 633 |
| Virginia | 544 |
| North Carolina | 514 |
| Washington | 411 |
| Michigan | 407 |
| Arizona | 382 |
| Ohio | 374 |
| Massachusetts | 364 |
| Colorado | 307 |
| Tennessee | 286 |
| Connecticut | 264 |
| South Carolina | 254 |
Your Rights
What to do if you have a complaint against Shellpoint Partners, LLC
- Contact Shellpoint Partners, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Shellpoint Partners, LLC have?
Shellpoint Partners, LLC has 18,192 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Shellpoint Partners, LLC?
The most common issue reported is Trouble during payment process with 8,980 complaints.
-
How do I file a complaint against Shellpoint Partners, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Shellpoint Partners, LLC respond to complaints on time?
Shellpoint Partners, LLC has a 99.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.