Carrington Mortgage Services, LLC Consumer Complaints
Carrington Mortgage Services, LLC has received 6,693 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 6,693 total complaints on file with the CFPB.
- Most complaints are about Mortgage (5,863).
- Timely response rate: 99.5%.
- Consumer disputed rate: 14.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Carrington Mortgage Services, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 5,863 | 87.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 326 | 4.9% |
| Credit reporting or other personal consumer reports | 321 | 4.8% |
| Debt collection | 159 | 2.4% |
| Credit reporting | 5 | 0.1% |
| Checking or savings account | 4 | 0.1% |
| Debt or credit management | 4 | 0.1% |
| Money transfer, virtual currency, or money service | 4 | 0.1% |
| Payday loan, title loan, or personal loan | 3 | 0.0% |
| Bank account or service | 2 | 0.0% |
| Credit card | 2 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Carrington Mortgage Services, LLC.
Company Response Breakdown
When consumers file complaints, Carrington Mortgage Services, LLC responds in one of several ways. The breakdown below shows how Carrington Mortgage Services, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 6,502 | 97.1% |
| In progress | 111 | 1.7% |
| Closed with non-monetary relief | 40 | 0.6% |
| Closed | 23 | 0.3% |
| Closed with monetary relief | 10 | 0.1% |
| Closed with relief | 4 | 0.1% |
| Closed without relief | 3 | 0% |
Complaints by State
Top states where consumers have filed complaints against Carrington Mortgage Services, LLC.
| State | Complaints |
|---|---|
| Texas | 661 |
| Florida | 652 |
| California | 626 |
| Georgia | 437 |
| New York | 379 |
| New Jersey | 272 |
| Illinois | 253 |
| North Carolina | 250 |
| Maryland | 241 |
| Pennsylvania | 203 |
| Virginia | 181 |
| Louisiana | 165 |
| Ohio | 162 |
| Michigan | 140 |
| Tennessee | 140 |
| Washington | 135 |
| Alabama | 130 |
| Arizona | 120 |
| Massachusetts | 117 |
| South Carolina | 105 |
Your Rights
What to do if you have a complaint against Carrington Mortgage Services, LLC
- Contact Carrington Mortgage Services, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Carrington Mortgage Services, LLC have?
Carrington Mortgage Services, LLC has 6,693 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Carrington Mortgage Services, LLC?
The most common issue reported is Trouble during payment process with 1,852 complaints.
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How do I file a complaint against Carrington Mortgage Services, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Carrington Mortgage Services, LLC respond to complaints on time?
Carrington Mortgage Services, LLC has a 99.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.