Nationstar Mortgage LLC Consumer Complaints
Nationstar Mortgage LLC has received 19,296 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 19,296 total complaints on file with the CFPB.
- Most complaints are about Mortgage (18,596).
- Timely response rate: 99.3%.
- Consumer disputed rate: 23.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Nationstar Mortgage LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 18,596 | 96.4% |
| Debt collection | 437 | 2.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 196 | 1.0% |
| Bank account or service | 29 | 0.2% |
| Credit reporting | 16 | 0.1% |
| Consumer Loan | 12 | 0.1% |
| Payday loan, title loan, or personal loan | 3 | 0.0% |
| Money transfer, virtual currency, or money service | 2 | 0.0% |
| Checking or savings account | 1 | 0.0% |
| Money transfers | 1 | 0.0% |
| Other financial service | 1 | 0.0% |
| Student loan | 1 | 0.0% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Nationstar Mortgage LLC.
Company Response Breakdown
When consumers file complaints, Nationstar Mortgage LLC responds in one of several ways. The breakdown below shows how Nationstar Mortgage LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 18,588 | 96.3% |
| Closed | 372 | 1.9% |
| Closed with non-monetary relief | 173 | 0.9% |
| Closed without relief | 122 | 0.6% |
| Closed with monetary relief | 36 | 0.2% |
| Closed with relief | 5 | 0% |
Complaints by State
Top states where consumers have filed complaints against Nationstar Mortgage LLC.
| State | Complaints |
|---|---|
| California | 3,928 |
| Florida | 2,223 |
| New York | 1,175 |
| Texas | 1,043 |
| Georgia | 905 |
| New Jersey | 849 |
| Maryland | 704 |
| Virginia | 604 |
| Illinois | 595 |
| Pennsylvania | 519 |
| North Carolina | 495 |
| Arizona | 457 |
| Washington | 450 |
| Michigan | 443 |
| Ohio | 404 |
| Colorado | 400 |
| Massachusetts | 354 |
| Oregon | 288 |
| Nevada | 265 |
| Tennessee | 258 |
Your Rights
What to do if you have a complaint against Nationstar Mortgage LLC
- Contact Nationstar Mortgage LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Nationstar Mortgage LLC have?
Nationstar Mortgage LLC has 19,296 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Nationstar Mortgage LLC?
The most common issue reported is Loan modification,collection,foreclosure with 7,347 complaints.
-
How do I file a complaint against Nationstar Mortgage LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Nationstar Mortgage LLC respond to complaints on time?
Nationstar Mortgage LLC has a 99.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.