Mortgage Complaints in Kentucky
Kentucky consumers have filed 2,662 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 2,662 mortgage complaints from Kentucky.
- Bank of America, National Association has the most complaints (237).
- Most common issue: Trouble during payment process.
2,662 Total mortgage complaints
30 Companies involved
16 Distinct issues
Top Companies for Mortgage in Kentucky
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 237 | 8.9% |
| Wells Fargo & Company | 215 | 8.1% |
| Ocwen Financial Corporation | 164 | 6.2% |
| JPMorgan Chase & Co. | 133 | 5.0% |
| Fifth Third Financial Corporation | 100 | 3.8% |
| Select Portfolio Servicing, Inc. | 87 | 3.3% |
| Ditech Financial LLC | 81 | 3.0% |
| Shellpoint Partners, LLC | 80 | 3.0% |
| Mr. Cooper Group Inc. | 77 | 2.9% |
| U.S. Bancorp | 77 | 2.9% |
| Nationstar Mortgage LLC | 74 | 2.8% |
| Citibank, N.A. | 72 | 2.7% |
| PNC Bank N.A. | 71 | 2.7% |
| Freedom Mortgage Company | 68 | 2.6% |
| Rocket Mortgage, LLC | 68 | 2.6% |
| Specialized Loan Servicing Holdings LLC | 48 | 1.8% |
| LoanCare, LLC | 46 | 1.7% |
| Kentucky Housing Corporation | 45 | 1.7% |
| Carrington Mortgage Services, LLC | 42 | 1.6% |
| Pennymac Loan Services, LLC. | 39 | 1.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from Kentucky.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,333 | 87.6% |
| Closed with non-monetary relief | 127 | 4.8% |
| Closed with monetary relief | 98 | 3.7% |
| Closed without relief | 50 | 1.9% |
| Closed | 30 | 1.1% |
| In progress | 10 | 0.4% |
| Closed with relief | 8 | 0.3% |
| Untimely response | 6 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in Kentucky?
2,662 complaints about mortgage have been filed from Kentucky.
-
Which company gets the most mortgage complaints in Kentucky?
Bank of America, National Association leads with 237 mortgage complaints in Kentucky.
-
What is the most common issue with mortgage in Kentucky?
The most frequently reported issue is Trouble during payment process with 756 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.