Mortgage Complaints in New Mexico
New Mexico consumers have filed 1,867 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 1,867 mortgage complaints from New Mexico.
- Bank of America, National Association has the most complaints (188).
- Most common issue: Trouble during payment process.
1,867 Total mortgage complaints
30 Companies involved
16 Distinct issues
Top Companies for Mortgage in New Mexico
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 188 | 10.1% |
| Wells Fargo & Company | 187 | 10.0% |
| Ocwen Financial Corporation | 103 | 5.5% |
| Mr. Cooper Group Inc. | 78 | 4.2% |
| Ditech Financial LLC | 70 | 3.7% |
| JPMorgan Chase & Co. | 69 | 3.7% |
| Nationstar Mortgage LLC | 68 | 3.6% |
| Shellpoint Partners, LLC | 63 | 3.4% |
| Citibank, N.A. | 52 | 2.8% |
| Bok Financial Corp. | 48 | 2.6% |
| Freedom Mortgage Company | 48 | 2.6% |
| Rocket Mortgage, LLC | 43 | 2.3% |
| Select Portfolio Servicing, Inc. | 37 | 2.0% |
| U.S. Bancorp | 31 | 1.7% |
| PNC Bank N.A. | 30 | 1.6% |
| LoanCare, LLC | 27 | 1.4% |
| Carrington Mortgage Services, LLC | 26 | 1.4% |
| Specialized Loan Servicing Holdings LLC | 25 | 1.3% |
| Pennymac Loan Services, LLC. | 21 | 1.1% |
| Flagstar Bank, N.A. | 20 | 1.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from New Mexico.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,666 | 89.2% |
| Closed with non-monetary relief | 77 | 4.1% |
| Closed with monetary relief | 58 | 3.1% |
| Closed without relief | 26 | 1.4% |
| Closed | 24 | 1.3% |
| Closed with relief | 6 | 0.3% |
| In progress | 5 | 0.3% |
| Untimely response | 5 | 0.3% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in New Mexico?
1,867 complaints about mortgage have been filed from New Mexico.
-
Which company gets the most mortgage complaints in New Mexico?
Bank of America, National Association leads with 188 mortgage complaints in New Mexico.
-
What is the most common issue with mortgage in New Mexico?
The most frequently reported issue is Trouble during payment process with 486 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.