Bok Financial Corp. Consumer Complaints
Bok Financial Corp. has received 806 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 806 total complaints on file with the CFPB.
- Most complaints are about Mortgage (342).
- Timely response rate: 99.9%.
- Consumer disputed rate: 17.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Bok Financial Corp. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 342 | 42.4% |
| Checking or savings account | 230 | 28.5% |
| Bank account or service | 132 | 16.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 27 | 3.3% |
| Money transfer, virtual currency, or money service | 19 | 2.4% |
| Debt collection | 18 | 2.2% |
| Consumer Loan | 10 | 1.2% |
| Credit reporting or other personal consumer reports | 10 | 1.2% |
| Credit card | 6 | 0.7% |
| Payday loan, title loan, or personal loan | 3 | 0.4% |
| Other financial service | 2 | 0.2% |
| Vehicle loan or lease | 2 | 0.2% |
| Credit card or prepaid card | 1 | 0.1% |
| Credit reporting | 1 | 0.1% |
| Debt or credit management | 1 | 0.1% |
| Money transfers | 1 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Bok Financial Corp..
Company Response Breakdown
When consumers file complaints, Bok Financial Corp. responds in one of several ways. The breakdown below shows how Bok Financial Corp. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 710 | 88.1% |
| Closed with monetary relief | 79 | 9.8% |
| Closed with non-monetary relief | 14 | 1.7% |
| Closed | 3 | 0.4% |
Complaints by State
Top states where consumers have filed complaints against Bok Financial Corp..
| State | Complaints |
|---|---|
| Oklahoma | 233 |
| Texas | 208 |
| New Mexico | 91 |
| Colorado | 55 |
| Arizona | 34 |
| Florida | 26 |
| California | 22 |
| Missouri | 17 |
| Arkansas | 12 |
| Kansas | 9 |
| North Carolina | 9 |
| New Jersey | 8 |
| Ohio | 8 |
| Louisiana | 6 |
| Tennessee | 5 |
| Georgia | 4 |
| New York | 4 |
| Virginia | 4 |
| Iowa | 3 |
| Maryland | 3 |
Your Rights
What to do if you have a complaint against Bok Financial Corp.
- Contact Bok Financial Corp. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Bok Financial Corp. have?
Bok Financial Corp. has 806 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Bok Financial Corp.?
The most common issue reported is Managing an account with 158 complaints.
-
How do I file a complaint against Bok Financial Corp.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Bok Financial Corp. respond to complaints on time?
Bok Financial Corp. has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.