Populus Financial Group, Inc. (F/K/A Ace Cash Express) Consumer Complaints
Populus Financial Group, Inc. (F/K/A Ace Cash Express) has received 2,112 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 2,112 total complaints on file with the CFPB.
- Most complaints are about Debt collection (1,053).
- Timely response rate: 98.3%.
- Consumer disputed rate: 10.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Populus Financial Group, Inc. (F/K/A Ace Cash Express) break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 1,053 | 49.9% |
| Payday loan, title loan, or personal loan | 362 | 17.1% |
| Payday loan | 326 | 15.4% |
| Payday loan, title loan, personal loan, or advance loan | 93 | 4.4% |
| Consumer Loan | 80 | 3.8% |
| Money transfer, virtual currency, or money service | 68 | 3.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 41 | 1.9% |
| Checking or savings account | 29 | 1.4% |
| Credit card or prepaid card | 14 | 0.7% |
| Other financial service | 13 | 0.6% |
| Bank account or service | 10 | 0.5% |
| Credit reporting or other personal consumer reports | 6 | 0.3% |
| Money transfers | 6 | 0.3% |
| Prepaid card | 6 | 0.3% |
| Credit card | 2 | 0.1% |
| Debt or credit management | 2 | 0.1% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Populus Financial Group, Inc. (F/K/A Ace Cash Express).
Company Response Breakdown
When consumers file complaints, Populus Financial Group, Inc. (F/K/A Ace Cash Express) responds in one of several ways. The breakdown below shows how Populus Financial Group, Inc. (F/K/A Ace Cash Express) has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,039 | 96.5% |
| Closed | 65 | 3.1% |
| Closed with monetary relief | 4 | 0.2% |
| Closed with non-monetary relief | 2 | 0.1% |
| In progress | 2 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Populus Financial Group, Inc. (F/K/A Ace Cash Express).
| State | Complaints |
|---|---|
| Texas | 670 |
| California | 320 |
| Ohio | 124 |
| Florida | 116 |
| Colorado | 71 |
| Missouri | 62 |
| Tennessee | 55 |
| Louisiana | 53 |
| Virginia | 44 |
| Oregon | 42 |
| Arizona | 37 |
| Washington | 35 |
| Minnesota | 34 |
| Pennsylvania | 30 |
| North Carolina | 28 |
| Indiana | 27 |
| Maryland | 27 |
| Nevada | 26 |
| Kansas | 22 |
| Oklahoma | 22 |
Your Rights
What to do if you have a complaint against Populus Financial Group, Inc. (F/K/A Ace Cash Express)
- Contact Populus Financial Group, Inc. (F/K/A Ace Cash Express) directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Populus Financial Group, Inc. (F/K/A Ace Cash Express) have?
Populus Financial Group, Inc. (F/K/A Ace Cash Express) has 2,112 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Populus Financial Group, Inc. (F/K/A Ace Cash Express)?
The most common issue reported is Took or threatened to take negative or legal action with 300 complaints.
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How do I file a complaint against Populus Financial Group, Inc. (F/K/A Ace Cash Express)?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Populus Financial Group, Inc. (F/K/A Ace Cash Express) respond to complaints on time?
Populus Financial Group, Inc. (F/K/A Ace Cash Express) has a 98.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.