Smith, Rouchon & Associates, Inc. Consumer Complaints
Smith, Rouchon & Associates, Inc. has received 274 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 274 total complaints on file with the CFPB.
- Most complaints are about Debt collection (227).
- Timely response rate: 100.0%.
- Consumer disputed rate: 12.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against Smith, Rouchon & Associates, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 227 | 82.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 25 | 9.1% |
| Credit reporting or other personal consumer reports | 18 | 6.6% |
| Student loan | 2 | 0.7% |
| Credit card | 1 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.4% |
Most Common Issues
These are the specific issues consumers most frequently report about Smith, Rouchon & Associates, Inc..
Company Response Breakdown
When consumers file complaints, Smith, Rouchon & Associates, Inc. responds in one of several ways. The breakdown below shows how Smith, Rouchon & Associates, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 272 | 99.3% |
| Closed with non-monetary relief | 2 | 0.7% |
Complaints by State
Top states where consumers have filed complaints against Smith, Rouchon & Associates, Inc..
| State | Complaints |
|---|---|
| Mississippi | 187 |
| Alabama | 26 |
| Texas | 15 |
| Georgia | 11 |
| Arkansas | 5 |
| Louisiana | 5 |
| Tennessee | 4 |
| Florida | 3 |
| California | 2 |
| Idaho | 2 |
| Michigan | 2 |
| Vermont | 2 |
| Hawaii | 1 |
| Illinois | 1 |
| Minnesota | 1 |
| North Carolina | 1 |
| Oregon | 1 |
| Virginia | 1 |
Your Rights
What to do if you have a complaint against Smith, Rouchon & Associates, Inc.
- Contact Smith, Rouchon & Associates, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Smith, Rouchon & Associates, Inc. have?
Smith, Rouchon & Associates, Inc. has 274 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Smith, Rouchon & Associates, Inc.?
The most common issue reported is Attempts to collect debt not owed with 76 complaints.
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How do I file a complaint against Smith, Rouchon & Associates, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Smith, Rouchon & Associates, Inc. respond to complaints on time?
Smith, Rouchon & Associates, Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.