Sun Loan Company Inc. Consumer Complaints
Sun Loan Company Inc. has received 616 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 616 total complaints on file with the CFPB.
- Most complaints are about Debt collection (191).
- Timely response rate: 97.7%.
- Consumer disputed rate: 13.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against Sun Loan Company Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 191 | 31.0% |
| Credit reporting or other personal consumer reports | 160 | 26.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 99 | 16.1% |
| Payday loan, title loan, or personal loan | 84 | 13.6% |
| Payday loan, title loan, personal loan, or advance loan | 49 | 8.0% |
| Consumer Loan | 22 | 3.6% |
| Payday loan | 8 | 1.3% |
| Checking or savings account | 1 | 0.2% |
| Credit reporting | 1 | 0.2% |
| Vehicle loan or lease | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Sun Loan Company Inc..
Company Response Breakdown
When consumers file complaints, Sun Loan Company Inc. responds in one of several ways. The breakdown below shows how Sun Loan Company Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 575 | 93.3% |
| Closed with non-monetary relief | 33 | 5.4% |
| Closed with monetary relief | 5 | 0.8% |
| Closed | 2 | 0.3% |
| In progress | 1 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Sun Loan Company Inc..
| State | Complaints |
|---|---|
| Texas | 300 |
| Illinois | 69 |
| Missouri | 64 |
| Oklahoma | 38 |
| Alabama | 37 |
| Nevada | 27 |
| New Mexico | 18 |
| Tennessee | 14 |
| Arkansas | 8 |
| California | 6 |
| Iowa | 5 |
| Louisiana | 5 |
| Florida | 4 |
| Arizona | 3 |
| Indiana | 3 |
| Georgia | 2 |
| New York | 2 |
| Ohio | 2 |
| Pennsylvania | 2 |
| Alaska | 1 |
Your Rights
What to do if you have a complaint against Sun Loan Company Inc.
- Contact Sun Loan Company Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Sun Loan Company Inc. have?
Sun Loan Company Inc. has 616 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Sun Loan Company Inc.?
The most common issue reported is Incorrect information on your report with 148 complaints.
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How do I file a complaint against Sun Loan Company Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Sun Loan Company Inc. respond to complaints on time?
Sun Loan Company Inc. has a 97.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.