The Thomas Agency, Inc. Consumer Complaints
The Thomas Agency, Inc. has received 214 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 214 total complaints on file with the CFPB.
- Most complaints are about Debt collection (191).
- Timely response rate: 15.0%.
- Consumer disputed rate: 15.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against The Thomas Agency, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 191 | 89.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 15 | 7.0% |
| Credit reporting or other personal consumer reports | 8 | 3.7% |
Most Common Issues
These are the specific issues consumers most frequently report about The Thomas Agency, Inc..
Company Response Breakdown
When consumers file complaints, The Thomas Agency, Inc. responds in one of several ways. The breakdown below shows how The Thomas Agency, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Untimely response | 128 | 59.8% |
| Closed with explanation | 86 | 40.2% |
Complaints by State
Top states where consumers have filed complaints against The Thomas Agency, Inc..
| State | Complaints |
|---|---|
| Maine | 154 |
| Florida | 12 |
| New Hampshire | 8 |
| Georgia | 5 |
| Arizona | 4 |
| California | 4 |
| South Carolina | 4 |
| Colorado | 3 |
| Massachusetts | 3 |
| Kentucky | 2 |
| North Carolina | 2 |
| New Jersey | 2 |
| Washington | 2 |
| West Virginia | 2 |
| Hawaii | 1 |
| Minnesota | 1 |
| North Dakota | 1 |
| New Mexico | 1 |
| PR | 1 |
| Texas | 1 |
Your Rights
What to do if you have a complaint against The Thomas Agency, Inc.
- Contact The Thomas Agency, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does The Thomas Agency, Inc. have?
The Thomas Agency, Inc. has 214 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about The Thomas Agency, Inc.?
The most common issue reported is Attempts to collect debt not owed with 61 complaints.
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How do I file a complaint against The Thomas Agency, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does The Thomas Agency, Inc. respond to complaints on time?
The Thomas Agency, Inc. has a 15.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.