Mortgage Complaints in Virginia
Virginia consumers have filed 14,091 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 14,091 mortgage complaints from Virginia.
- Wells Fargo & Company has the most complaints (1,560).
- Most common issue: Trouble during payment process.
14,091 Total mortgage complaints
30 Companies involved
17 Distinct issues
Top Companies for Mortgage in Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 1,560 | 11.1% |
| Bank of America, National Association | 1,438 | 10.2% |
| Ocwen Financial Corporation | 1,002 | 7.1% |
| JPMorgan Chase & Co. | 595 | 4.2% |
| Nationstar Mortgage LLC | 586 | 4.2% |
| Shellpoint Partners, LLC | 472 | 3.3% |
| Select Portfolio Servicing, Inc. | 417 | 3.0% |
| Ditech Financial LLC | 381 | 2.7% |
| SunTrust Banks, Inc. | 380 | 2.7% |
| Mr. Cooper Group Inc. | 369 | 2.6% |
| Freedom Mortgage Company | 345 | 2.4% |
| Specialized Loan Servicing Holdings LLC | 306 | 2.2% |
| Citibank, N.A. | 278 | 2.0% |
| PNC Bank N.A. | 265 | 1.9% |
| Navy Federal Credit Union | 253 | 1.8% |
| Truist Financial Corporation | 229 | 1.6% |
| Pennymac Loan Services, LLC. | 226 | 1.6% |
| LoanCare, LLC | 210 | 1.5% |
| U.S. Bancorp | 188 | 1.3% |
| Rocket Mortgage, LLC | 177 | 1.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 12,349 | 87.6% |
| Closed with non-monetary relief | 688 | 4.9% |
| Closed with monetary relief | 459 | 3.3% |
| Closed without relief | 337 | 2.4% |
| Closed | 141 | 1% |
| In progress | 42 | 0.3% |
| Closed with relief | 41 | 0.3% |
| Untimely response | 34 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in Virginia?
14,091 complaints about mortgage have been filed from Virginia.
-
Which company gets the most mortgage complaints in Virginia?
Wells Fargo & Company leads with 1,560 mortgage complaints in Virginia.
-
What is the most common issue with mortgage in Virginia?
The most frequently reported issue is Trouble during payment process with 3,458 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.