Mortgage Complaints in Washington
Washington consumers have filed 10,078 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 10,078 mortgage complaints from Washington.
- Bank of America, National Association has the most complaints (1,122).
- Most common issue: Loan modification,collection,foreclosure.
10,078 Total mortgage complaints
30 Companies involved
17 Distinct issues
Top Companies for Mortgage in Washington
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 1,122 | 11.1% |
| Wells Fargo & Company | 1,076 | 10.7% |
| JPMorgan Chase & Co. | 718 | 7.1% |
| Ocwen Financial Corporation | 711 | 7.1% |
| Nationstar Mortgage LLC | 440 | 4.4% |
| Shellpoint Partners, LLC | 368 | 3.7% |
| Ditech Financial LLC | 317 | 3.1% |
| Select Portfolio Servicing, Inc. | 290 | 2.9% |
| U.S. Bancorp | 276 | 2.7% |
| LoanCare, LLC | 247 | 2.5% |
| Mr. Cooper Group Inc. | 246 | 2.4% |
| Freedom Mortgage Company | 218 | 2.2% |
| Specialized Loan Servicing Holdings LLC | 169 | 1.7% |
| Citibank, N.A. | 155 | 1.5% |
| Caliber Home Loans, Inc. | 152 | 1.5% |
| PNC Bank N.A. | 146 | 1.4% |
| Rocket Mortgage, LLC | 127 | 1.3% |
| Carrington Mortgage Services, LLC | 121 | 1.2% |
| Flagstar Bank, N.A. | 119 | 1.2% |
| Lakeview Loan Servicing, LLC | 97 | 1.0% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from Washington.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 8,796 | 87.3% |
| Closed with non-monetary relief | 496 | 4.9% |
| Closed with monetary relief | 316 | 3.1% |
| Closed without relief | 260 | 2.6% |
| Closed | 138 | 1.4% |
| Closed with relief | 30 | 0.3% |
| Untimely response | 24 | 0.2% |
| In progress | 18 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in Washington?
10,078 complaints about mortgage have been filed from Washington.
-
Which company gets the most mortgage complaints in Washington?
Bank of America, National Association leads with 1,122 mortgage complaints in Washington.
-
What is the most common issue with mortgage in Washington?
The most frequently reported issue is Loan modification,collection,foreclosure with 2,681 complaints.
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Laws vary by jurisdiction and change frequently. Always verify information with official sources and
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.