Caliber Home Loans, Inc. Consumer Complaints
Caliber Home Loans, Inc. has received 4,743 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 4,743 total complaints on file with the CFPB.
- Most complaints are about Mortgage (4,318).
- Timely response rate: 99.1%.
- Consumer disputed rate: 21.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Caliber Home Loans, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 4,318 | 91.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 217 | 4.6% |
| Debt collection | 152 | 3.2% |
| Credit reporting or other personal consumer reports | 31 | 0.7% |
| Credit reporting | 7 | 0.1% |
| Money transfer, virtual currency, or money service | 4 | 0.1% |
| Consumer Loan | 3 | 0.1% |
| Credit card or prepaid card | 3 | 0.1% |
| Bank account or service | 2 | 0.0% |
| Checking or savings account | 2 | 0.0% |
| Payday loan, title loan, or personal loan | 2 | 0.0% |
| Other financial service | 1 | 0.0% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Caliber Home Loans, Inc..
Company Response Breakdown
When consumers file complaints, Caliber Home Loans, Inc. responds in one of several ways. The breakdown below shows how Caliber Home Loans, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,422 | 93.2% |
| Closed with monetary relief | 174 | 3.7% |
| Closed with non-monetary relief | 112 | 2.4% |
| Closed | 32 | 0.7% |
| Closed without relief | 3 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Caliber Home Loans, Inc..
| State | Complaints |
|---|---|
| California | 670 |
| Florida | 544 |
| New York | 349 |
| Texas | 290 |
| New Jersey | 266 |
| Georgia | 193 |
| Maryland | 183 |
| Washington | 164 |
| Pennsylvania | 161 |
| Illinois | 138 |
| Virginia | 137 |
| Michigan | 126 |
| North Carolina | 121 |
| Massachusetts | 113 |
| Arizona | 91 |
| Colorado | 91 |
| Ohio | 85 |
| Indiana | 65 |
| Tennessee | 62 |
| Alabama | 60 |
Your Rights
What to do if you have a complaint against Caliber Home Loans, Inc.
- Contact Caliber Home Loans, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Caliber Home Loans, Inc. have?
Caliber Home Loans, Inc. has 4,743 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Caliber Home Loans, Inc.?
The most common issue reported is Loan modification,collection,foreclosure with 1,223 complaints.
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How do I file a complaint against Caliber Home Loans, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Caliber Home Loans, Inc. respond to complaints on time?
Caliber Home Loans, Inc. has a 99.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.